About this role
<p style="margin:0.0cm;line-height:115%"><strong>Barry Callebaut Digital (BC Digital)</strong> continues to push the boundaries of digital innovation and AI transformation. The Head of AI & Customer Experience (CX) is a newly created global leadership role within the Data & Analytics organisation. Reporting to the Senior Director of Analytics & AI, this role will play a pivotal part in shaping, scaling, and governing AI capabilities that enhance customer-facing experiences across Barry Callebaut’s global ecosystem. The role leads building a world‑class AI product and analytics capability and leads the Center of Excellence (CoE) focused on customer experience. It serves as a strategic influencer to senior commercial, digital, and data leaders across the organisation. This is a highly visible position that bridges AI innovation with commercial impact, delivering the next generation of personalised, data-driven, digitally enabled customer experiences.</p> <p style="margin:0.0cm;line-height:115%"> </p> <p style="margin:1.5pt 0.0cm"><strong><span style="">MAIN RESPONSIBILITIES & SCOPE</span></strong></p> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:0.0cm"><strong>Key Responsibilities Include:</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Define and drive the AI strategy</strong>, ensuring alignment with commercial, digital, and enterprise data strategies.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Act as a key strategic advisor</strong> to global digital, data and commercial leadership.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Lead guidance on AI maturity</strong>, opportunities, ethics, and business impact.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Accelerate the adoption of AI across Barry Callebaut </strong>across regions and business units.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Deploy scalable, ethical, and high-value solutions</strong> across regions and business units.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Lead Barry Callebaut’s AI Centre of Excellence, </strong>setting vision, governance, operating model, and delivery standards globally.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Build and unify Decisioning & AI capabilities</strong>, harmonising data models, behavioural datasets, and insight platforms.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Own the Decisioning and AI product roadmap</strong>, including LLM implementations, GenAI copilots, conversational interfaces, recommendation engines, and AI-driven personalisation features.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Create and nurture a research & delivery partner ecosystem</strong>, including AI vendors, academic institutions, innovation partners, and Singapore ecosystem.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Collaborate extensively with product teams</strong> and related systems to ensure AI integration, scalability, and governance.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm"><strong>Promote an agile product culture</strong>, embedding iterative delivery, experimentation, rapid value demonstration, and user-centric design.</li> </ul> <p style="margin:0.0cm"> </p> <p style="margin:0.0cm"><strong><u>Scope: </u></strong></p> <p style="margin:1.5pt 0.0cm"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">This is a global leadership role based in Singapore, with key stakeholders located in Belgium, UK, India, Switzerland, and other locations of our global footprint.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Will have responsibility for global delivery partners and external AI ecosystem relationships.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Will have responsibility for the Singapore ecosystem.</li> </ul> <p style="margin:1.5pt 0.0cm 1.5pt 18.0pt;text-indent:-18.0pt;border:medium none currentcolor"><strong><span style=""> </span></strong></p> <p style="margin:1.5pt 0.0cm;border:medium none currentcolor"><strong><span style="">EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS</span></strong></p> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:0.0cm"><strong>Education / Qualifications</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Graduate degree in technology, AI/ML, computer science, engineering, data, or a comparable field.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Advanced degrees (MSc/PhD) in AI, ML, or related areas preferred.</li> </ul> <p style="margin:0.0cm"><strong>Languages</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Proficient in English.</li> </ul> <p style="margin:0.0cm"><strong>Technical Skills & Expertise</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Proven ability to lead AI product development and agile product teams.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Proven ability to create and nurture a partner ecosystem.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Deep expertise in <strong>LLMs, generative AI, and modern AI product architectures</strong>.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Strong experience with <strong>Azure</strong>, <strong>Azure OpenAI</strong>, <strong>Databricks</strong>, and <strong>MLOps</strong> practices.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Knowledge of <strong>Salesforce</strong> and SAP ecosystem with be beneficial.</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Knowledge of AI integration patterns.</li> </ul> <p style="margin:0.0cm"><strong>Industry Background (Required/Preferred)</strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Food & Beverage</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">Manufacturing</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">FMCG</li> <li style="margin-top:0.0cm;margin-bottom:0.0cm;margin-right:0.0cm">AI/ML product companies</li> </ul> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:1.5pt 0.0cm"><strong><span style="">ADDITIONAL CONSIDERATIONS OR COMMENTS</span></strong><span style=""> </span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Travel requirements: Global role requires ability and willingness to travel (up to 25%)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Others: none</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 18.0pt;border:medium none currentcolor"> </p> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:1.5pt 0.0cm"><strong><span style="">ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIes</span></strong></p> <p style="margin:1.5pt 0.0cm"><a name="_30j0zll"></a></p> <ul style="margin-bottom:0.0cm;margin-top:2.0px"> <li style="margin:1.5pt 0.0cm 0.0cm 0.0px"><a name="_1fob9te"></a>Significant experience leading AI, Decisioning, or digital product teams in <strong>complex, global organisations</strong>.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Proven success delivering <strong>AI solutions, </strong>customer experience, or digital products at scale.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Strong background in building AI capabilities at scale.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Experience with <strong>enterprise data platforms</strong> and AI frameworks.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Demonstrated ability to create and grow <strong>research & delivery partner ecosystems</strong>.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px">Ability to influence senior leadership across digital, data and commercial functions.</li> <li style="margin:0.0cm 0.0cm 1.5pt 0.0px">Experienced in <strong>managing diverse global teams</strong>, building capability, and scaling operating models.</li> </ul> <p style="margin:1.5pt 0.0cm"><strong><span style=""> </span></strong></p> <p style="margin:1.5pt 0.0cm"><strong><span style="">LEADERSHIP COMPETENCIES & PERSONAL STYLE</span></strong></p> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:1.5pt 0.0cm">The ideal candidate:</p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Inspires through purpose, championing AI innovation with clear ethical standards and business alignment.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Demonstrates a user-centric mindset with enthusiasm for solving complex customer experience challenges.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Thrives in fast-paced environments, embracing agile methodologies and iterative value delivery.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Excels at stakeholder management, with the ability to translate advanced AI concepts into business‑relevant language.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Promotes collaboration across functions, geographies, and cultures.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Demonstrates strategic thinking, with the ability to balance innovation, risk, and business value.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Is resilient, adaptable, and able to pivot priorities in a dynamic transformation environment.</li> <li style="margin-top:1.5pt;margin-right:0.0cm;margin-bottom:1.5pt">Champions diversity and inclusion and fosters a culture of curiosity and experimentation.</li> </ul> <p style="margin:1.5pt 0.0cm"> </p> <p style="margin:1.5pt 0.0cm"><strong><span style=""> </span></strong></p> <p style="margin:1.5pt 0.0cm"> </p>