About this role
<h1 style="margin:14.0pt 0.0in 12.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:115%;font-family:'Times New Roman', serif">About the role: </span></strong></h1> <p style="margin:14.0pt 0.0in 12.0pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><a name="_Hlk230183898"></a><span style="font-size:12.0pt;font-family:'Times New Roman', serif">The Quality in Design and Customer Value lead is responsible for ensuring that products are designed with quality and continuous improvement at the forefront. This role involves collaborating with cross-functional teams to integrate quality principles into the design process and continuous improvement to ensure that customer needs and expectations are met or exceeded at the factory level. This person will lead initiatives to enhance product quality, improve customer satisfaction, and drive continuous improvement within the factory.</span></p> <h1 style="margin:14.0pt 0.0in 12.0pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Key responsibilities include: </span></strong></h1> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><a name="_Hlk222827013"></a><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Develop quality standards: Establish and implement metrics for product design and development processes.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Conduct design reviews: Assess factory and process risks during the design phase, recommending improvements.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Lead root cause analysis: Drive corrective action initiatives for design-related and food safety incidents.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Manage change control: Oversee product and process modifications to ensure compliance and efficiency.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate cross-functionally: Partner with production, engineering, and customer service to resolve quality concerns.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Implement continuous improvement: Develop strategies to enhance quality and food safety processes.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Conduct assessments: Regularly identify improvement opportunities and implement corrective actions.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Facilitate training: Deliver workshops on CI methodologies such as BCOS, Lean, and Six Sigma.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Prepare CI reports: Document and present the impact of improvement projects on quality and food safety.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Customer complaint management: Translate customer feedback into actionable changes within production.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Support audits: Assist in internal and external audits to ensure compliance with standards.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Connect processes: Understand and link processes, tools, and techniques to strengthen CI initiatives.</span></li> </ul> <h1 style="margin:14.0pt 0.0in 12.0pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:'Times New Roman', serif">About you: </span></strong></h1> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Educational background: Graduate degree in Food Science, Industrial Science, or a related discipline.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Food safety certification: HACCP or Food Safety Management System certification preferred.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Industry and CI expertise: Strong knowledge of food industry processes and continuous improvement methodologies (Lean, Six Sigma).</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Root cause analysis: Proven ability to conduct RCA and drive corrective and preventive actions.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Data and quality tools: Proficiency in data analysis, quality control tools, and documentation systems.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Technical systems: Skilled in SAP or other quality management software.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Cocoa and process design: Experience in cocoa processing, product design, and process design.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Regulatory compliance: Familiarity with GMP, food safety standards, and regulatory audits.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Professional experience: 3–5 years of experience in a similar role within the food industry.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Training and coaching: Ability to train teams on hygiene, sanitation, and cross-contamination prevention.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Problem-solving and communication: Strong analytical, problem-solving, and communication skills; effective in cross-functional teams.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Hands-on flexibility: Proactive, hands-on approach with flexibility to work across departments and shifts when required.</span></li> </ul> <h1 style="margin:14.0pt 0.0in 12.0pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:'Times New Roman', serif">What you can expect from Barry Callebaut: </span></strong></h1> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Competitive salary and comprehensive benefits package.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Environment that welcomes workplace flexibility. </span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><a name="_heading=h.gjdgxs"></a><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Ability to grow personally and professionally within an organization that values development and internal career growth.</span></li> <li style="margin-bottom:0.0in;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products. </span></li> </ul>