About this role
<p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:#002f5f">Purpose of the role</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">The Channel Operations Manager oversees the day-to-day operations of Amway's stores in Indonesia, ensuring smooth, efficient operations and delivering exceptional service quality. This role is critical in driving in-store traffic, optimizing retail space, and fostering customer loyalty by aligning every touchpoint with the brand's promise. The person leads store leaders, champions operational excellence, and encourages innovation to create a high-level retail experience that meets strategic goals and customer expectations.</span></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:12.0pt 0.0in;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif;color:#153d63">Primary Responsibilities</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:1.0 E-4pt"> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Oversee and manage daily store operations to ensure consistency, compliance, and excellence in execution.</span></li> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Lead and develop store leaders to achieve performance targets and maintain high service standards.</span></li> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Formulate and implement strategic plans to drive in-store traffic, optimize retail space utilization, and enhance the customer experience.</span><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif"> </span></li> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Collaborate cross-functionally to ensure seamless customer journeys and alignment with business strategies.</span></li> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Lead the implementation of operations improvement initiatives aligned with the company's directions.</span></li> <li style="margin:0.0in 9.0pt 1.0 E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Monitor key retail metrics and take data-driven action to improve operational efficiency and customer satisfaction.</span></li> </ul> <p style="margin:12.0pt 0.0in;text-align:justify;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Retail Operations</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="square"> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Ensure all stores operate according to standard operating procedures (SOPs) and deliver a consistently high level of service experience.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Monitor store performance, customer feedback, and operational KPIs to identify opportunities for improvement.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Ensure each store's stock management, retail activities, and daily performance meet company standards.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Coordinate and align store activities with other departments and stakeholders to ensure alignment with promotional calendars and campaigns.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Ensure all store spaces are well-maintained, safe, and inviting for ABOs, customers, and employees.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Coordinate with related teams and external vendors to optimize retail layouts and maintain facilities.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Operate all locations in compliance with statutory requirements to ensure safety and provide a high-level experience for all stakeholders.</span></li> </ul> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">People Management</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="square"> <li style="margin-right:9.0pt;margin-top:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Lead, coach, and develop a team of store leaders to deliver business results and customer satisfaction.</span></li> <li style="margin-right:9.0pt;margin-top:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Build a performance-driven culture through regular feedback, training, and performance reviews.</span></li> <li style="margin-right:9.0pt;margin-top:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Drive engagement and strengthen team capability to support operational excellence and innovation at the store level.</span></li> <li style="margin-right:9.0pt;margin-top:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif">Ensure that all store team members embody Amway’s values and reflect them in their daily operations.</span></li> </ul> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif"> </span></strong></p> <p style="line-height:115%;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Project Management</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="square"> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Lead or support store-related projects, including new store openings, closings, renovations, and service improvements.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Manage budgets, timelines, and stakeholders for assigned retail projects.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Coordinate with internal and external partners to ensure the successful and timely execution of projects.</span></li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;line-height:115%;font-family:'Franklin Gothic Book', sans-serif">Analyze operational data to identify opportunities for process improvements and cost-saving initiatives.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:#002f5f">Required Skills and Competencies</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Strong understanding of store operations, retail KPIs, and strategies to drive growth and efficiency.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Ability to strategize and execute an effective store layout and merchandising strategy that maximizes customer engagement and sales performance.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Expertise in planning and executing in-store promotions and marketing activities that drive foot traffic and sales, ensuring alignment with overall marketing strategy.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Capable of leading, guiding, and empowering the store team towards a common goal</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Proficiency in managing inventory levels and minimizing stock discrepancies to ensure product availability while controlling costs.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Strong business acumen to make informed decisions, aligning with strategic goals.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Proven ability to design and implement strategies that enhance exceptional in-store experiences.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Excellent ability to lead teams, inspire performance, and communicate effectively.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Ability to collect data, analyze various aspects of operations, and understand how to measure and improve performance. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Solve complex problems and implement improvements. Able to identify and solve complex problems and find opportunities to implement changes.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Able to communicate clearly and work with people from different backgrounds.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Able to manage multiple projects and execute the tasks efficiently and effectively.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Encourage and support the store team in creating, adapting, and innovating to meet changing customer needs and business direction. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:'Franklin Gothic Book', sans-serif;color:black">Familiarity with statutory compliance, facility management, and customer-focused initiatives in a retail environment.</span></li> </ul>