About this role
<div> <h2><strong>Role Purpose</strong></h2> <p>Build, manage, and optimize a provider network to ensure sufficient capacity, quality, and cost-effective service delivery. Act as the primary liaison between internal stakeholders and external providers, ensuring strong partnerships and seamless operations.</p> <hr> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>Provider Network Management</strong></h3> <ul> <li>Identify, onboard, and contract providers, including price negotiation</li> <li>Maintain accurate provider data and ensure compliance with internal standards</li> <li>Monitor network capacity, identify gaps, and drive provider recruitment</li> <li>Develop and implement network development plans</li> </ul> <h3><strong>Relationship & Stakeholder Management</strong></h3> <ul> <li>Serve as the main point of contact for provider-related issues and escalations</li> <li>Build and maintain strong relationships with providers and internal stakeholders</li> <li>Educate providers on processes, contracts, and performance expectations</li> <li>Facilitate resolution of network and service issues</li> </ul> <h3><strong>Operations & Service Delivery</strong></h3> <ul> <li>Ensure provider availability meets program demand</li> <li>Support day-to-day provider operations and service delivery</li> <li>Conduct provider training and onboarding support</li> <li>Deliver reports and provide insights on network performance</li> </ul> <h3><strong>Quality & Continuous Improvement</strong></h3> <ul> <li>Monitor service levels, identify trends, and recommend improvements</li> <li>Handle complaints and escalations in a timely manner</li> <li>Provide feedback on operational processes and provider experience</li> </ul> <hr> <h2><strong>Skills & Competencies</strong></h2> <ul> <li>Strong negotiation and relationship-building skills</li> <li>Analytical and problem-solving ability</li> <li>Excellent communication and stakeholder management</li> <li>Organized and able to manage complex, high-volume work</li> <li>Resilient and adaptable in fast-paced environments</li> </ul> <hr> <h2><strong>Experience & Qualifications</strong></h2> <ul> <li>Bachelor’s degree preferred</li> <li>Experience in customer service, healthcare, or provider network management</li> <li>Strong experience in contracting and negotiation is an advantage</li> </ul> <hr> <h2><strong>Other Requirements</strong></h2> <ul> <li>Fluent in English (additional local language preferred)</li> <li>Willingness to travel and work flexible hours</li> </ul> </div>