About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b></b></H2> </div><div><p> </p> <p>At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</p> <p> </p> <p><strong>Join a Global Leader in Health & Security – Make an Impact Every Day</strong></p> <p> </p> <p>We are inviting passionate individuals to join our team and be part of something truly global.</p> <p>The Operations Coordinator acts as the key liaison between members and global medical and security teams, ensuring timely coordination of care, accurate information, and seamless support during critical situations.</p> <p> </p> <ul style="list-style-type:disc"> <li style="list-style-type:none"> <ul style="list-style-type:disc"> <li>Location: Milan </li> <li>Working hours: Staggered shifts from Monday to Sunday </li> <li>Full training provided</li> <li>Start date : Beggining of July</li> </ul> </li> </ul> <p> </p> <p><strong>About the Role:</strong></p> <p> </p> <ul style="list-style-type:disc"> <li><strong>Global Impact:</strong> Your work will directly help people in times of need, across borders and cultures.</li> <li><strong>Career Growth:</strong> We offer a clear progression opportunities, and access to world-class training.</li> <li><strong>Benefits:</strong> Health cover </li> <li><strong>Supportive Culture:</strong> Join a diverse, collaborative team where expertise and innovation thrive.</li> </ul> <p> </p> <p>Are you empathetic and driven to help others? Do you want a role where your people skills make a real difference?</p> <p> </p> <p>We are looking for :</p> <p>A new <strong>International Operations Specialist </strong>to join our team. </p> <p>In this role, you’ll be the vital link between our beneficiaries and our global network of medical and security professionals ensuring they receive the highest standard of care.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Responsabilities:</b></H2> </div><div><ul style="list-style-type:disc"> <li>Support members with healthcare and security queries.</li> <li>Coordinate medical appointments, authorise treatments, and manage policy claims.</li> <li>Assess situations and communicate logistics worldwide.</li> <li>Collaborate with a multidisciplinary team in a fast-paced environment.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>About you:</b></H2> </div><div><ul style="list-style-type:disc"> <li>Strong organisational and critical thinking skills.</li> <li>A natural, empathetic approach and passion for helping people.</li> <li><strong>Excellent written and spoken Italian, French, English</strong></li> <li>Customer service experience (contact centre or similar) is desirable.</li> <li>Confidence with Microsoft Office and an appreciation for data protection.</li> <li>Degree level, with interest in healthcare, world politics, or international security preferred.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b></b></H2> </div><div><div> <div> <div> <div> <div> <div> <div> <p>By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer for 2025.</p> <p> </p> <p>13,000 experts | 1,200+ locations | 90 countries | 110+ languages</p> <p> </p> <p>Start your journey with us today. Apply now!</p> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div>#EUROPE</div> </div> </div></div></div></div>