About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Title</b></H2> </div><div><p><strong>Hospital Concierge (Patient Care Navigator)<br></strong></p> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Purpose of the job:</b></H2> </div><div><p>The Health Ambassador ensures smooth, high-quality medical support for patients by coordinating care, assisting with hospital processes, and acting as a liaison between patients, medical facilities, and International SOS.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p> </p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Support patient care (appointments, admissions, discharge, and follow-ups)</li> <li>Assist with hospital navigation, registrations, and medical translation</li> <li>Coordinate cases and updates with Assistance Centers</li> <li>Advocate for patient safety, comfort, and well-being</li> <li>Ensure confidentiality and compliance with SOPs</li> <li>Handle reports, documentation, and daily briefings</li> <li>Be available on-call (24/7)</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree; 3+ years in customer service, translation, or medical support</li> <li>Strong communication and problem-solving skills</li> <li>Fluent in English and Tagalog</li> <li>Familiar with local medical facilities</li> <li>Willing to work in a fast-paced, on-call environment</li> </ul></div></div></div>