About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p> </p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">International SOS operates mission-critical technologies that enable life-saving medical and security services worldwide. Our collaboration and communication platforms must operate seamlessly <strong>24x7 across regions, time zones, and environments</strong>, ensuring that our teams can connect, coordinate, and respond without disruption.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">As we evolve, we are transforming how people collaborate — moving beyond fragmented tools and reactive support toward a <strong>secure, integrated, and intelligent digital workplace</strong> powered by cloud, automation, and data-driven insights.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">The <strong>Manager – Productivity & Unified Communication</strong> is a senior, hands-on leadership role responsible for <strong>owning and shaping the global collaboration ecosystem</strong>. This role goes beyond traditional platform management — it focuses on <strong>delivering a modern, secure, and seamless user experience</strong>, while driving automation, governance, and continuous innovation across M365 and enterprise communication services.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">At International SOS, you will work on technologies that directly support real-world impact. You will collaborate with global teams across business, technology, and security to <strong>enable effective communication in critical moments</strong>, while building platforms that scale with the organisation’s needs.</span></p> <p><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">We are looking for someone who combines <strong>strategic thinking with execution</strong>, who is comfortable operating at scale, and who is driven to simplify complexity, improve user experience, and deliver measurable business value.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p style="text-align:left;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">What You’ll Do</span></strong></p> <p style="text-align:left;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Set the Direction</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Define and own the global roadmap for Productivity and Unified Communication services.<br>o Decide how collaboration platforms evolve — balancing standardisation, user experience, and innovation.<br>o Prioritise investments that improve productivity, simplify tools, and deliver measurable business value.</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Build a Modern Digital Workplace</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o </span>Design and evolve a seamless collaboration ecosystem across M365, messaging, and communication platforms.</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Drive integration across tools to enable simple, consistent user experiences.<br>o Use data and insights to continuously improve how teams collaborate globally.</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Drive Automation & Service Excellence</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Reduce operational complexity through automation, self-service, and workflow optimisation.<br>o Embed governance and automation into everyday service operations.<br>o Move from reactive support to proactive and predictive service management.</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Lead a High-Performance Team</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Build and lead a global team of SMEs, engineers, and service specialists.<br>o Create a culture focused on ownership, continuous improvement, and innovation.<br>o Support development across both technical depth and leadership capability.</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Work Across Teams</span></p> <p style="text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Partner with identity, endpoint, security, and infrastructure teams to deliver integrated solutions.<br>o Work with vendors and partners to deliver scalable and reliable services.<br>o Communicate effectively with business and senior stakeholders to drive adoption and value.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><table class="MsoNormalTable" style="border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Work Experience</span></strong></p> </td> </tr> <tr style="height:25.85pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience in enterprise collaboration, messaging, or digital workplace environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience delivering improvements in productivity platforms, user experience, or service performance in real-world environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience working with cloud-based collaboration tools (e.g. M365) and hybrid environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience operating across regional or global organisations is beneficial.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">We do not require a specific number of years. We care about what you’ve improved, simplified, and delivered at scale.</span></li> </ul> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Qualifications</span></strong></p> </td> </tr> <tr style="height:25.2pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Degree or equivalent practical experience in Computer Science, Engineering, IT, or related fields.<br>• Certifications in cloud, identity, endpoint, or collaboration technologies are welcome but not mandatory.<br>• Continuous learning mindset — staying current with evolving technologies, trends, and best practices is strongly valued.</span></p> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Travel / Rotation Requirements</span></strong></p> </td> </tr> <tr style="height:25.15pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">5-10% of international travel</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">On-call as part of Operational escalation channel</span></li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills Required</b></H2> </div><div><table class="MsoNormalTable" style="border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.95pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">What We’re Looking For</span></strong></p> </td> </tr> <tr style="height:24.5pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Technical Skills</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong understanding of modern collaboration environments (M365, SaaS, hybrid platforms).</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Practical experience with enterprise messaging, collaboration tools, and platform integration.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Good knowledge of service governance, lifecycle management, and platform architecture.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable working with service performance data, adoption metrics, and user experience insights.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Digital Workplace & Innovation Mindset</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Exposure to modern workplace trends, collaboration technologies, and automation.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Interest in improving how people work — simplifying tools and enhancing user experience.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Curious mindset with a focus on continuous improvement and practical innovation.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Ways of Working</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable owning services end-to-end and making strategic decisions.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Able to operate in complex, global, and rapidly evolving environments.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong stakeholder communication — able to simplify complex topics for business leaders.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> </td> </tr> </tbody> </table> <p> </p></div></div></div>