About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">International SOS depends on a globally <strong>distributed workforce supported by reliable, secure, and high-performing devices</strong>. Our endpoint environment underpins critical operations — from frontline medical teams to global security response — operating 24x7 across diverse and often challenging environments.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">As we scale, we are reimagining end-user computing — <strong>moving away from traditional, manual device management toward a modern, automated, and intelligent endpoint ecosystem, built on cloud-native tools, zero-touch provisioning, and data-driven operations</strong>.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">The Manager – Device Management & Endpoint Services is a senior, hands-on <strong>leadership role responsible for owning and transforming the end-to-end endpoint landscape</strong>. This is not just about managing devices — it is about <strong>delivering a secure, seamless, and consistent digital experience across all users, while driving automation, lifecycle efficiency, and service excellence</strong>.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">At International SOS, your <strong>work directly supports people operating in critical situations around the world</strong>. You will partner with global teams to <strong>ensure that every device is secure, compliant, and ready when it matters most,</strong> while building scalable platforms that reduce complexity and operational overhead.</span></p> <p><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">We are looking for a leader who is <strong>forward-thinking, operationally strong, and outcome-driven</strong> — someone who can <strong>modernize endpoint services, optimize cost, and continuously improve</strong> the digital employee experience at scale.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Set the Direction</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Define and own the strategy and roadmap for endpoint and device management across the enterprise.<br>o Decide how to modernise endpoint services — prioritising automation, security, and user experience.<br>o Balance innovation, cost, and operational efficiency to deliver value at scale.</span></p> <p style="text-align:left;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Build a Modern Endpoint Ecosystem</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Design and implement a cloud-first, automated endpoint environment (Intune, Autopilot, modern management).<br>o Ensure devices are consistently configured, secure, and ready for use globally.<br>o Drive standardisation and simplification across device platforms and services.</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Drive Automation & Lifecycle Efficiency</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Eliminate manual processes through zero-touch provisioning and automated device lifecycle management.<br>o Enable self-service capabilities and streamlined support experiences for end users.<br>o Continuously improve endpoint performance, reliability, and operational efficiency.</span></p> <p style="text-align:left;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Lead a High-Performance Team</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Build and lead a team of endpoint engineers and service specialists.<br>o Foster a culture of accountability, innovation, and operational excellence.<br>o Invest in team development to build expertise in modern endpoint technologies.</span></p> <p style="text-align:left;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Work Across Teams</span></p> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:left;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">o Collaborate with security teams to ensure endpoint compliance and zero-trust alignment.<br>o Partner with procurement, vendors, and service providers to manage device lifecycle and cost.<br>o Engage business stakeholders to improve digital employee experience.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><table class="MsoNormalTable" style="border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Work Experience</span></strong></p> </td> </tr> <tr style="height:25.85pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience in endpoint management, workplace technology, or device platform roles.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience delivering improvements in device lifecycle, endpoint security, or user computing experience in production environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience working with modern management tools (e.g. Intune, Nexthink, Tanium, cloud-managed devices).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience supporting regional or global endpoint environments is beneficial.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">We do not require a specific number of years. We care about what you’ve built, optimized, and transformed in real environments.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Qualifications</span></strong></p> </td> </tr> <tr style="height:25.2pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Degree or equivalent practical experience in Computer Science, Engineering, IT, or related fields.<br>• Certifications in cloud, identity, endpoint, or collaboration technologies are welcome but not mandatory.<br>• Continuous learning mindset — staying current with evolving technologies, trends, and best practices is strongly valued.</span></p> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Travel / Rotation Requirements</span></strong></p> </td> </tr> <tr style="height:25.15pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">5-10% of international travel</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">On-call as part of Operational escalation channel</span></li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills Required</b></H2> </div><div><p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Technical Skills</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong understanding of modern endpoint environments (cloud-managed, hybrid, mobility).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Practical experience with endpoint management platforms (Intune, Nexthink, Tanium, device lifecycle tools).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Knowledge of endpoint security, compliance, and configuration management.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable working with device performance metrics, telemetry, and operational data at scale.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Modern Workplace & Automation Mindset</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Hands-on exposure to automation in endpoint management (e.g., zero-touch provisioning, scripting).</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Interest in simplifying device management and improving end-user experience. </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Curious and forward-thinking, with a focus on modernising endpoint services.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Ways of Working</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong ownership mindset with the ability to drive decisions and outcomes.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable working in fast-paced, evolving environments with global scale.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Clear and practical communication across technical teams and business stakeholders.</span></li> </ul></div></div></div>