About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">International SOS operates technology that supports life-critical medical and security services around the world. Our collaboration and communication platforms must work seamlessly <strong>24x7 across regions, time zones, and environments</strong>, enabling teams to respond quickly and effectively.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">As we scale, we are evolving how collaboration services are delivered — moving away from fragmented tools and reactive operations toward a <strong>modern, integrated, and cloud-first digital workplace</strong> built on automation, data, and standardisation.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">The <strong>SME – Productivity & Unified Communication</strong> is a hands-on technical role responsible for <strong>engineering, supporting, and improving collaboration platforms</strong>. This role focuses on building <strong>reliable, secure, and user-friendly communication services</strong> that enable people to work effectively from anywhere.</span></p> <p style="margin:0.0cm 0.0cm 18.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">At International SOS, your work helps ensure that teams can communicate clearly in critical moments. You will work across global environments to improve how collaboration platforms are delivered, used, and supported.</span></p> <p><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">We’re looking for someone who is practical, curious, and focused on improving how technology supports people at work.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:50.65pt"> <td style="width:490.55pt" valign="top"> <p>What You’ll Do</p> <p><strong>• </strong>Build Collaboration Platforms</p> <p>o Design, implement, and support collaboration and messaging solutions (M365, Exchange, Teams, SharePoint).<br>o Ensure platforms are secure, stable, and aligned with enterprise standards.<br>o Support both cloud and hybrid environments where needed.</p> <p> </p> <p>• Drive Service Improvement</p> <p>o Identify areas to improve performance, usability, and reliability of collaboration tools.<br>o Simplify platform configurations and improve user experience.<br>o Contribute to standardisation and best practices across services.</p> <p> </p> <p>• Support Operations & Reliability</p> <p>o Monitor platform health and troubleshoot issues as they arise.<br>o Provide support for complex technical problems and escalations.<br>o Help prevent recurring issues through proactive improvements.</p> <p> </p> <p>• Work Across Teams</p> <p>o Collaborate with identity, endpoint, and security teams to deliver integrated services.<br>o Support business teams by improving collaboration capabilities.<br>o Work with vendors and partners to maintain and enhance platforms.</p> <p> </p> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><table class="MsoNormalTable" style="border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Work Experience</span></strong></p> </td> </tr> <tr style="height:25.85pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience in enterprise messaging, collaboration, or unified communication roles.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience improving platform performance, usability, or service delivery in production environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience with cloud collaboration platforms (e.g. M365, Zoom, Teams)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience working in regional or global environments is beneficial.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">We do not require a specific number of years. We care about what you’ve built, improved, and learned.</span></li> </ul> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Qualifications</span></strong></p> </td> </tr> <tr style="height:25.2pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">• Degree or equivalent practical experience in Computer Science, Engineering, IT, or related fields.<br>• Certifications in cloud, identity, endpoint, or collaboration technologies are welcome but not mandatory.<br>• Continuous learning mindset — staying current with evolving technologies, trends, and best practices is strongly valued.</span></p> </td> </tr> <tr> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Travel / Rotation Requirements</span></strong></p> </td> </tr> <tr style="height:25.15pt"> <td style="width:490.55pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">5-10% of international travel</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt">On-call as part of Operational escalation channel</span></li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills Required</b></H2> </div><div><p><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">What We’re Looking For</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Technical Skills</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong understanding of collaboration platforms (M365, Exchange, Teams, SharePoint).</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Hands-on experience with messaging and collaboration technologies.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Knowledge of identity integration and access management concepts.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable working with service data, usage insights, and performance metrics.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Digital Workplace Mindset</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Interest in improving how people collaborate and communicate.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Practical approach to solving problems and improving user experience.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Curious and open to exploring new tools and ways of working.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Ways of Working</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Takes ownership and follows through on tasks and improvements.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Works effectively in global, cross-functional environments.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Communicates clearly with both technical and business stakeholders.</span></li> </ul></div></div></div>