About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">The <strong>Configuration & Asset Data Governance Lead</strong> is accountable for establishing, governing, and continuously improving a trusted Configuration and Asset Data capability that underpins service stability, change risk management, incident resolution, and business impact visibility.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">The role owns CMDB and Asset Data Governance, defining data standards, quality rules, lifecycle controls, and service relationship models, while execution is delivered through ServiceNow Discovery, integrations, and vendor operations. Operating within a multi‑vendor SIAM model, this role ensures configuration and asset data is accurate, complete, and fit for purpose across global IT services.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">This position transforms configuration and asset data from a static repository into a strategic operational asset, enabling better decision‑making, reduced service risk, improved change outcomes, and faster incident recovery.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">At International SOS, our mission is to safeguard the global workforce against health and security risks while delivering specialized medical services to our clients. Headquartered in Singapore, we are a high-growth, fast-paced organization. Our culture thrives on entrepreneurship, fuelled by a strong sense of purpose: saving lives and protecting people every day. We empower our staff, fostering an energetic and challenging work environment that encourages individual growth. As part of our global outlook, you’ll collaborate with multi-disciplinary, multi-cultural teams to tackle significant challenges. We welcome self-driven individuals who aspire to make a meaningful impact</span><span style="font-size:11.0pt;font-family:Calibri, sans-serif">.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Cambria, serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">If you’re passionate about technology, and operational excellence, and driving impactful change, we invite you to apply for this exciting role!</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><h2><span style="font-size:10.0pt">Governance & Scope</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Own rules:</strong> Manage CMDB framework, policies, and model.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Fix quality:</strong> Set rules for data ownership, life steps, and missing info.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Set scope:</strong> Define what goes in CMDB based on services and laws.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Lifecycle & Compliance</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Track assets:</strong> Oversee CIs from onboarding to retirement.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Link changes:</strong> Force change requests to update asset data.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Discovery & Mapping</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Run scans:</strong> Oversee ServiceNow discovery and fix gaps.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Map services:</strong> Automate mapping for core business services.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Risk & Operations</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Cut risk:</strong> Help find root causes and spot change risks.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Speed up fixes:</strong> Use clean data to resolve incidents faster.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Vendor Management</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Hold accountable:</strong> Make vendors keep asset data accurate.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Review performance:</strong> Check data health during vendor reviews.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">AI & Automation</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Prep for AI:</strong> Keep data clean for AI mapping and risk tools.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Set AI guardrails:</strong> Stop AI updates from breaking audit rules.</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><table class="MsoNormalTable" style="margin-left:7.1pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:483.45pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span></strong><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Required Work Experience </span></strong></p> </td> </tr> <tr style="height:2.6pt"> <td style="width:483.45pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <ul> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Minimum <strong>6–8 years</strong> of experience in Configuration Management, Asset Management, or IT Service Management roles.</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated experience improving CMDB or asset data quality in large or complex IT environments.</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Proven experience working with <strong>ServiceNow CMDB and Discovery</strong> in a production environment.</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Experience working with managed service providers and global vendors.</li> </ul> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Required Qualifications </span></strong></p> <ul> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s Degree in Information Technology, Computer Science, or related discipline.</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ITIL Foundation</strong> (mandatory).</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ServiceNow CMDB / Discovery certification</strong> (desirable).</li> </ul> </td> </tr> <tr> <td style="width:483.45pt;padding:1.4pt 1.4pt 0.0cm 1.4pt" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Travel / Rotation Requirements </span></strong></p> <ul> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Minimal; occasional travel may be required (up to 5%).</li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills Required</b></H2> </div><div><table class="MsoNormalTable" style="margin-left:7.1pt;border-collapse:collapse;width:56%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.95pt"> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="bottom"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Required Skills and Knowledge </span></strong></p> </td> </tr> <tr> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong expertise in <strong>CMDB, configuration, and asset data governance</strong> within IT service environments.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Proven experience defining and enforcing <strong>data quality standards and lifecycle controls</strong>.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Solid working knowledge of <strong>ServiceNow CMDB, Discovery, and Service Mapping</strong> concepts.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong understanding of the role of configuration data in <strong>Change, Incident, and Problem Management</strong>.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to analyse data dependencies and identify <strong>service and operational risk</strong>.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong <strong>vendor governance</strong> and influencing skills without direct authority.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent <strong>stakeholder communication skills</strong>, translating data issues into operational impact.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong attention to detail combined with the ability to think at <strong>service and system level</strong>.</li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Working knowledge of <strong>ITIL Configuration Management</strong> practices.</li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div></div>