About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><ul> <li> <p><span style="font-size:10.0pt"><strong>Our Mission:</strong> We run 24/7 global tech supporting life-critical medical and security services worldwide.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Our Shift:</strong> We are moving from manual, reactive support to smart, AI-driven operations.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Our Culture:</strong> We value purpose, ownership, and real-world impact over hierarchy in a fast-evolving global team.</span></p> </li> </ul> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>The Mission:</strong> A senior, hands-on IT Shared Services leader to build and scale modern automation and AIOps tools.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>The Focus:</strong> Stop maintaining old systems—build what is next, use AI to simplify operations, and stop issues before they happen.</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><h2><span style="font-size:10.0pt">Strategy & AI</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Set Roadmap:</strong> Own AIOps and automation strategy.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Target Impact:</strong> Prioritize high-value, practical AI use cases.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Prove Value:</strong> Balance quick wins with scalable solutions.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Smart Operations</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Build Observability:</strong> Design cloud and infrastructure monitoring.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Detect Early:</strong> Use AI to spot data patterns and risk signals.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Reduce Noise:</strong> Turn high alert volumes into actionable insights.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Scaled Automation</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Cut Manual Tasks:</strong> Replace repetitive work with orchestration.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Auto-Remediate:</strong> Drive self-healing systems and self-service.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Embed Workflows:</strong> Integrate automation into daily operations.</span></p> </li> </ul> <h2><span style="font-size:10.0pt">Leadership</span></h2> <ul> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Lead Engineers:</strong> Manage the automation and AIOps engineering team.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Foster Culture:</strong> Drive continuous learning and ownership.</span></p> </li> <li style="font-size:10.0pt"> <p><span style="font-size:10.0pt"><strong>Partner Globally:</strong> Align with cloud, security, and vendors.</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><table class="MsoNormalTable" style="border-collapse:collapse;width:52%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Work Experience</span></strong></p> </td> </tr> <tr style="height:25.85pt"> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="top"> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience in IT operations, automation, platform, or AIOps‑related roles.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience delivering automation or data‑driven improvements in production environments.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Experience working with regional or global systems is a plus.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">We do not require a specific number of years. We care about what you’ve built, improved, and learned.</span></li> </ul> </td> </tr> <tr> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="top"> <p style="margin:3.0pt 0.0cm 3.0pt 14.15pt;text-align:justify;text-indent:-14.15pt;font-size:12.0pt;font-family:Cambria, serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif;color:black">Required Qualifications</span></strong></p> </td> </tr> <tr style="height:25.2pt"> <td style="width:100%;padding:1.4pt 1.4pt 0.0cm" valign="top"> <ul> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Degree or equivalent experience in Computer Science, Engineering, IT, Data, or related fields.</span></li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Cloud, automation, or AI‑related certifications are welcome but not mandatory.</span></li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Continuous learning is strongly valued.</span></li> </ul> </td> </tr> </tbody> </table> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills Required</b></H2> </div><div><p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Technical Skills</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Solid understanding of modern IT environments (cloud, hybrid, SaaS).</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Practical experience with automation, orchestration, or platform integration.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Working knowledge of AIOps concepts, observability, telemetry, and analytics.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable working with data (logs, metrics, events) at scale.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">AI & Innovation Mindset</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Hands‑on exposure to AI, machine learning, or advanced analytics in real systems.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Interest in using AI to solve operational problems — not just building models.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Curious, experimental, and willing to test new ideas.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Ways of Working</span></p> <ul> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Comfortable taking ownership and making decisions.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Able to work in fast‑moving, evolving environments.</span></li> <li style="font-size:11.0pt;font-family:Cambria, serif"><span style="font-family:Calibri, sans-serif;color:black">Strong communication skills — simple, clear, and practical.</span></li> </ul></div></div></div>