About this role
<p><span style="text-decoration:underline;font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Overall Purpose Of The Job</span></strong></span></p> <p style="margin:3.0pt 0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">To lead and manage all Information and Communication Technology (ICT) operations at the Delhi site, ensuring 24/7 availability of infrastructure, applications, and communication systems. The role includes strategic planning, hands-on technical support, project leadership, and alignment with regional and corporate IT standards and policies.</span></p> <p style="margin:3.0pt 0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:3.0pt 0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif"><span style="text-decoration:underline"><strong>Key Responsibilities</strong></span> </span></p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">IT Operations & Infrastructure</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Ensure uninterrupted availability of network infrastructure, EPABX systems, and telecommunication services.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Maintain secure, efficient, and cost-effective ICT systems in compliance with corporate and regional guidelines.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Provide 24/7 support for hardware, software, and connectivity issues at Delhi site.</span></li> </ul> <p style="text-align:justify;margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Technical Support & Development</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Troubleshoot hardware/software issues and resolve in-house application bugs.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Translate user requirements into system specifications and deliver timely solutions.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Participate in client-related activities to enhance service delivery through technology.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Support cloud-based systems (e.g., AWS, FreeBSD), CRM platforms (e.g., SFDC), and Microsoft applications (O365, Teams, SharePoint)</span></li> </ul> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Project & Performance Management</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Lead local IT projects in alignment with Group and APMEA Region IT strategies.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Manage IT budgets and ensure timely resolution of issues.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Report on IT status and performance to the APMEA Region office.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><span style="font-family:Calibri, sans-serif">Ensure adherence to corporate IT standards and project timelines</span></span></li> </ul> <p style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Administrative Management</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Promote cost-effective service delivery and continuous improvement.</span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;background-color:white">Ensure appropriate staffing levels to support 24/7 IT operations.</span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;background-color:white">Drive competency development through structured training programs, certifications, and on-the-job learning.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;background-color:white">Evaluate team performance and align skill development with emerging technologies and business needs</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Communication & Collaboration</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Liaise with internal departments, regional offices, and external vendors.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Foster teamwork and cross-functional collaboration.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Maintain effective relationships with telecom and system suppliers.</span></li> </ul> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Application Management</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Joint ownership of any local applications with local business stakeholders</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Support, maintenance and ongoing oversight of local applications</span></li> </ul> <p style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><span style="font-family:Calibri, sans-serif"><span style="text-decoration:underline"><strong>Job Profile</strong></span> </span></span></p> <p style="margin:3.0pt 0.0in 3.0pt 3.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif">Required Skills & Knowledge </span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Experience with Microsoft Windows, Azure, Linux, AIX environments.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Network equipment management (Cisco, Catalyst, NetScreen).</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Cloud systems for e-commerce and call center applications.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Programming in Visual Basic, Access, and web technologies.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Strong understanding of networking and system architecture</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif;color:black">Required Qualifications & Experience</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Bachelor’s degree in information technology or computer science from a reputed university.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Minimum 8 years of hands-on ICT experience, including team leadership.</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif">Experience in fast-paced, service-oriented environments.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif;color:black">Required Languages</span></strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif;color:black">Excellent written and spoken English</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt"><strong><span style="font-family:Calibri, sans-serif;color:black">Travel Requirements</span></strong></span></p> <p style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-family:Calibri, sans-serif;color:black">Occasional travel for client training and service review meetings</span></span></p> <p style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"> </p>