About this role
<h1>Overall Purpose of The Job </h1> <div><strong> </strong></div> <div><strong>To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.</strong></div> <div><strong> </strong></div> <h1>Key RESPONSIBILITIES</h1> <div><strong> </strong></div> <div><strong>Partnership Strategy & Development</strong></div> <div><strong>· Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.</strong></div> <div><strong>· Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.</strong></div> <div><strong>· Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.</strong></div> <div><strong> </strong></div> <div><strong>Relationship & Account Management</strong></div> <div><strong>· Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.</strong></div> <div><strong>· Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.</strong></div> <div><strong>· Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.</strong></div> <div><strong> </strong></div> <div><strong>Commercial Negotiations & Contracting</strong></div> <div><strong>· Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding.</strong></div> <div><strong>· Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.</strong></div> <div><strong>· Track renewals, extensions, and amendments for all active partnerships.</strong></div> <div><strong> </strong></div> <div><strong>Premium Product & Experience Development</strong></div> <div><strong>· Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.</strong></div> <div><strong>· Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences.</strong></div> <div><strong>· Track utilization, customer feedback, and impact on customer satisfaction and NPS</strong></div> <div><strong> </strong></div> <div><strong>Performance Monitoring & Reporting</strong></div> <div><strong>· Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.</strong></div> <div><strong>· Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.</strong></div> <div><strong>· Evaluate ROI and ensure commercial efficiency in partnership programs.</strong></div> <div><strong>Cross-Functional Collaboration</strong></div> <div><strong>· Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.</strong></div> <div><strong>· Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.</strong></div> <div><strong>· Coordinate with Finance on partner payments, invoicing, and reconciliation.</strong></div> <div><strong> </strong></div> <div><strong>Key Attributes</strong></div> <div><strong>· Customer-first approach with a premium service mindset.</strong></div> <div><strong>· High level of ownership, responsiveness, and accountability.</strong></div> <div><strong>· Creative thinking with the ability to conceptualize unique experiences.</strong></div> <div><strong>· Strong ethical grounding and professionalism.</strong></div> <div><strong>· Ability to thrive in a fast-paced, high-touch environment.</strong></div> <div><strong> </strong></div> <div><strong> </strong></div> <div><strong> </strong></div> <h1>Job Profile</h1> <div><strong> </strong></div> <div><strong>Requirements</strong></div> <ul> <li style="list-style-type:none"><strong>Strong commercial acumen with excellent negotiation skills.</strong></li> <li style="list-style-type:none"><strong>Ability to build and maintain high-level partner relationships.</strong></li> <li style="list-style-type:none"><strong>Deep understanding of premium consumer behaviour and luxury ecosystem.</strong></li> <li style="list-style-type:none"><strong>Exceptional communication, presentation, and stakeholder management capabilities.</strong></li> <li style="list-style-type:none"><strong>Strong project management and multi-tasking abilities.</strong></li> </ul> <div><strong>· Entrepreneurial mindset with the ability to think strategically and execute tactically.</strong></div> <div> </div> <div><strong>Qualifications</strong></div> <div><strong>· Bachelor’s degree in business, Marketing, Hospitality, or related field</strong></div> <div><strong>· MBA preferred (not mandatory).</strong></div> <div><strong>· 10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.</strong></div> <div><strong>· Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.</strong></div> <div><strong>· Experience in handling premium card portfolios is an added advantage</strong></div> <div><strong>Required Languages:</strong></div> <div><strong>· Good spoken and written English language skills</strong></div> <div><strong> </strong></div> <div><strong>Travel Requirements:</strong></div> <h2><strong>· Occasional travel is needed.</strong></h2><div><div style="padding:10.0px 0.0px;border:1.0px solid 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