About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Role</b></H2> </div><div><div> <p>International SOS is the world’s leading medical and security assistant services company with over 12,000 employees working in 1,000 locations in 90 countries. </p> </div> <div> <p>International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. </p> </div> <div> <p>We are currently seeking an <strong>OPERATIONS EXECUTIVE </strong><strong>(Japanese-English Bilingual)</strong> to support our TRICARE operations in Japan. This role plays a vital part in ensuring smooth coordination between local Japanese medical providers and U.S. military bases. </p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><ul> <li>To ensure the accurate and timely processing of Japan authorisations and attendant appointments, within International SOS standards and contractual KPIs</li> <li>To ensure the accurate timely functioning of the Japan Payments Processing including upload to the client portals and claim reimbursement</li> <li>Help resolve claims issues on behalf of local healthcare providers and US military patients, working with International SOS teams to ensure timely and accurate resolution within TRICARE rules</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About You</b></H2> </div><div><ul> <li>Experience demonstrating customer service skills in the private sector</li> <li>Claims/billing experience</li> <li>Knowledge of hospital/medical administration a plus</li> <li>Attention to detail</li> <li>Able to work to tight timelines</li> <li>Proactive problem solver, analytical thinker, good organizational skills</li> <li>Comfortable with financial data and reconciliations</li> <li>Experience studying or living overseas a plus</li> <li>Business level English </li> <li>Fluent in Japanese </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul style="list-style-type:disc"> <li>Warm, supportive and open company culture</li> <li>Full-time (paid) induction training, regular coaching to further support and develop your skills</li> <li>We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support</li> </ul> <p>#LinkedinJapan<br>#Japan<br>#LI-Onsit</p></div></div></div>