About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Job Duties and Responsibilities:</b></H2> </div><div><p>At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</p> <p>Now, we’re looking for talented individuals to join our team and make a difference.</p> <p>We are looking for a highly motivated End User Support Technician to help administer, operate, and maintain our IT environment while providing high quality end-user support for Microsoft 365 and other applications. This person will be comfortable providing deskside support as well as using remote tools. The ideal candidate is a self-starter, motivated technologist who can interact as easily with end users and business leaders as other technical staff.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div><p><strong>Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)</strong></p> <p>• Support and resolve issues within office 365 and other software applications<br>• Support end-user hardware and software<br>• Administer Office 365 tenant<br>• User account administration<br>• Administer Exchange Online<br>• Salesforce deployment support<br>• Create documentation and knowledge base articles<br>• Monitor systems for alerts and other anomalies<br>• Other responsibilities as needed<br><br><strong>Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)</strong><br>• Proficient with Active Directory Users and Computers<br>• Proficient with Office 365<br>• Familiarity with Azure AD an advantage<br>• Familiarity of Virtual Desktop deployments (Citrix) and support<br>• Basic knowledge of system and networking technologies<br>• Basic knowledge of Salesforce preferred<br>• Basic knowledge of rights management</p> <p><br><strong>Required Competencies (Critical behaviors necessary to successfully perform the job)</strong><br>• Excellent written and verbal communication skills<br>• Willingness to work collaboratively with multiple parties<br>• Customer service-based mindset<br>• Self-starter</p> <p><br><strong>Required Work Experience (Brief description of the job-related experience needed to perform the job)</strong><br>• 7+ Years supporting End Users<br>• 7+ Years supporting Office 365</p> <p><br><strong>Preferred Qualifications (Brief description of the educational background needed to perform the job)</strong><br>• BS in a technical discipline or equivalent technical field experience</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div><p><strong>Additional Qualifications</strong><br>• This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.</p> <p><br><strong>Required Languages (Brief description of the language skills needed to perform the job)</strong><br>• English language skills (oral and written).<br>• Additional languages a plus</p> <p><br><strong>Travel / Rotation Requirements (Brief description of any travel or rotation requirements)</strong><br>• Rare domestic or foreign travel as needed<br>• Must be available for on-call rotation</p></div></div></div>