About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Now, we’re looking for talented individuals to join our team and make a difference.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H4 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H4> </div><div><p style="text-align:justify;font-size:12.0pt;font-family:Aptos, sans-serif">The Assistance Nurse role is crucial for delivering expert medical support and guidance to clients under A&H Business Travel policies. This position involves comprehensive clinical case management, effective coordination of medical evacuations, and strong collaboration with interdisciplinary teams to guarantee premium care standards. You will act as a pivotal link between patients, healthcare providers, and assistance centers to ensure timely, appropriate, and economical medical solutions are provided to travelers in need.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities:</b></H2> </div><div><p><strong>Core Duties:</strong></p> <ul style="font-family:Arial, sans-serif;font-size:10.0pt;margin-top:0.0;margin-bottom:0.0"> <li>Conduct immediate assessment of medical incidents reported by insured travelers, gathering vital information to prioritize care effectively.</li> <li>Provide expert clinical advice tailored to individual cases, integrating policy guidelines with regional medical standards.</li> <li>Manage case progression meticulously, ensuring smooth continuity through shift handovers and thorough documentation.</li> <li>Coordinate medical evacuations and repatriations, selecting appropriate transportation modes based on patient condition and urgency.</li> <li>Refer patients to the most suitable and accessible healthcare providers, maintaining up-to-date knowledge of local medical networks.</li> <li>Collaborate closely with International SOS Assistance Centers and operational teams to optimize case outcomes and resource utilization.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Responsibilities:</b></H2> </div><div><ul style="font-family:Arial, sans-serif;font-size:10.0pt"> <li>Maintain strict adherence to scheduled work rosters while demonstrating flexibility to accommodate urgent case needs and team requirements.</li> <li>Uphold and embody the organization's ethical standards, corporate values, and internal policies consistently across all professional activities.</li> <li>Contribute actively to Occupational Health & Safety programs, fostering a safe and supportive work environment.</li> <li>Engage in designated project work or additional responsibilities as allocated by management, supporting continuous service improvement.</li> <li>Maintain clear, proactive communication regarding case handling, workload status, and any shift changes with supervisors and colleagues.</li> <li>Ensure clinical accuracy and professionalism across all forms of communication, case documentation, and decision-making processes.</li> <li>Complete all tasks and case responsibilities within assigned timeframes to maintain operational efficiency.</li> <li>Comply with all confidentiality, privacy regulations, and safety protocols to protect patient information and comply with legal standards.</li> <li>Foster effective multidisciplinary collaboration internally and with external partners to provide cohesive medical assistance services.</li> <li>Perform clear, comprehensive handovers to ensure continuity of care and operational reliability between shifts.</li> <li>Assume responsibility for clinical decisions including medical referrals and transportation modes to safeguard patient health outcomes.</li> <li>Promote and integrate corporate policies and values actively into daily operations and team culture.</li> <li>Participate in ongoing development of Occupational Health & Safety policies and practices to enhance workplace well-being and compliance.</li> <li>Accept and execute additional reasonable duties and projects assigned to support the team and organizational goals.</li> <li>Maintain ownership of personal workload management and communicate openly with management regarding workflow and availability.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Skills</H2> </div><div><p style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> </p> <ul style="font-family:Arial, sans-serif;font-size:10.0pt;color:black"> <li><strong>Comprehensive Medical Knowledge:</strong> Extensive understanding of acute, emergency, and travel-related medical conditions, enabling early identification and appropriate response to medical emergencies.</li> <li><strong>Communication Excellence:</strong> Superior written and verbal communication skills, capable of delivering clear, concise, and empathetic messages tailored for diverse stakeholders including patients, medical professionals, and insurers.</li> <li><strong>Technical Proficiency:</strong> Adept in using medical case management systems, databases, and general office software which support efficient documentation and case coordination.</li> <li><strong>Customer Service Orientation:</strong> Demonstrated ability to prioritize client needs with a compassionate approach while maintaining high standards of professionalism and quality service delivery.</li> <li><strong>Organizational Skills:</strong> Efficient in managing multiple cases simultaneously, prioritizing tasks, and ensuring accurate handovers without information loss.</li> <li><strong>Collaboration and Teamwork:</strong> Ability to work effectively within multidisciplinary teams and external partners, contributing positively to shared goals and patient outcomes.</li> <li><strong>Clinical Documentation:</strong> Precision and professionalism in case documentation and data management, ensuring compliance with policies and facilitating quality assurance.</li> <li><strong>Compliance and Ethics:</strong> Commitment to strictly adhere to privacy laws, safety protocols, and company policies fostering trust and integrity in all operations.</li> <li><strong>Adaptability and Accountability:</strong> Willingness to engage in ongoing learning, accept new assignments, and take ownership of responsibilities within a dynamic assistance environment.</li> <li><strong>Language Proficiency:</strong> Strong command of English and Spanish languages to communicate effectively with a global clientele and diverse healthcare providers.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Footer</b></H2> </div><div></div></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">13,000 experts | 1,200+ locations | 90 countries | 110+ languages</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Start your journey with us today. Apply now!</span></span></p>