About this role
<p><span style="font-family:arial, helvetica, sans-serif"><strong>Our Purpose:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong><br></strong>TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.</span><br><br><span style="font-family:arial, helvetica, sans-serif">We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Organization & Role:</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Teradyne is looking for talented people, who share our passion and drive, to join our team. Our customers are the world’s top electronics companies, and they depend on us to help them get quality products to market. At Teradyne, we ride the wave of technological innovation every day. It’s an exciting business! If being part of a global team is something that excites you, Teradyne may be the place for you.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Opportunity Overview: </strong></span></p> <p> </p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide technical support and resolution to the customers including system installations, diagnostic and identification of problem areas which result in system failures.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Work on shift rotation, providing a 24x7 field support to customers.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage customer expectations by quick, clear and accurate delivery of pro-active action,</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Follow up and ensure timely closure of all customer complaints</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Escalate service problem and take ownership of problem until it is resolved.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>All About You:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong><br></strong>We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.</span></p> <p> </p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Diploma in Electronics / Mechanical Engineering or equivalent</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Minimum 2 years experience in Field Service/Maintenance role and prior experience in Hard Disk Drive Testing is an advantage.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Good working knowledge with automation applications.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Good command on Microsoft Excel is a must.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Knowledge in C, C++/ Visual C++ programming will be an advantage. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong analytical skill and good written and verbal communication skills in English and your native language are required</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proactive team player, meticulous with ability to work independently and under pressure</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Flexible in job and shift assignment.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Has a winning attitude and willing to go extra mile and exceed customer expectation.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to read electronic schematic diagrams and basic CAD.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Capable to perform soldering and desoldering components.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.</em></strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">#LI-CP1</span></p>