About this role
<p><strong>Organization & Role</strong></p> <p>LitePoint is seeking a highly motivated individual to join our Service team as a Field Service Engineer. This is a hands-on hardware test and support role focused on activities in Service Engineering lab. It involves active participation across cross functional teams, both technical and non-technical.</p> <p> </p> <p><strong>Responsibilities</strong></p> <ul> <li>Coordinate with customer for RMA service/logistics/status feedback /shipment arrangement.</li> <li>Carry out routine service jobs including repairing/calibration/upgrade and preventive maintenance.</li> <li>Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately.</li> <li>Work closely with other internal field services/applications, support local/regional customers.</li> </ul> <ul type="disc"> <li>Troubleshoot test stations, test fixtures and test applications in Service lab environment.</li> <li>Calibration and maintenance of test stations and capital-intensive test equipment(s).</li> <li>Mechanical aptitude for assembly, disassembly, and debugging of minor mechanical issues.</li> <li>Support Aad-hoc requests addressed from management team if any.</li> </ul> <p> </p> <p> </p> <p><strong>Basic Requirement</strong></p> <ul> <li>Equipped with basic electrical / electronic background.</li> <li>5 years+ hands-on electronics experience (e.g., technician, engineer, lab work, etc.) is required.</li> <li>Specific experience with RF Test equipment (e.g., Oscilloscope, Network Analyzer, Power Meter, Spectrum Analyzer, RF Signal Generator, etc.). Optical test experience/equipment will be an added advantage.</li> <li>Good troubleshooting, failure analysis and problem-solving skills are essential.</li> <li>Excellent communication skills, able to describe a problem and the solving process effectively.</li> <li>Commitment to a high standard of work and customer satisfaction.</li> <li>Goal and results oriented, assertive, and hardworking.</li> <li>Computer literate</li> <li>Good at English in both verbal and written. Speaking Chinese will be an added advantage.</li> <li>Enthusiastic to work on customer support. Must have a persistent attention to detail and quality.</li> </ul> <p> </p> <p><strong>Education</strong></p> <ul> <li>Bachelor’s degree or Diploma in Electrical/ Electronic engineering.</li> <li>Candidates with any other engineering or computer science background with relevant experience may also apply.</li> </ul><p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"><strong>Organization & Role</strong></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif">LitePoint is seeking a highly motivated individual to join our Service team as a Field Service Engineer. This is a hands-on hardware test and support role focused on activities in Service Engineering lab. It involves active participation across cross functional teams, both technical and non-technical.</p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"><strong>Responsibilities</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Coordinate with customer for RMA service/logistics/status feedback /shipment arrangement.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Carry out routine service jobs including repairing/calibration/upgrade and preventive maintenance.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Work closely with other internal field services/applications, support local/regional customers.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Troubleshoot test stations, test fixtures and test applications in Service lab environment.</li> <li style="background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Calibration and maintenance of test stations and capital-intensive test equipment(s).</li> <li style="background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Mechanical aptitude for assembly, disassembly, and debugging of minor mechanical issues.</li> <li style="background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Support Aad-hoc requests addressed from management team if any.</li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"><strong>Basic Requirement</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Equipped with basic electrical / electronic background.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">5 years+ hands-on electronics experience (e.g., technician, engineer, lab work, etc.) is required.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Specific experience with RF Test equipment (e.g., Oscilloscope, Network Analyzer, Power Meter, Spectrum Analyzer, RF Signal Generator, etc.). Optical test experience/equipment will be an added advantage.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Good troubleshooting, failure analysis and problem-solving skills are essential.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Excellent communication skills, able to describe a problem and the solving process effectively.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Commitment to a high standard of work and customer satisfaction.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Goal and results oriented, assertive, and hardworking.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Computer literate</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Good at English in both verbal and written. Speaking Chinese will be an added advantage.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Enthusiastic to work on customer support. Must have a persistent attention to detail and quality.</li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif"><strong>Education</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Bachelor’s degree or Diploma in Electrical/ Electronic engineering.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Candidates with any other engineering or computer science background with relevant experience may also apply.</li> </ul>