Product Support Engineer (Seoul, KR) @ Teradyne Inc

<p>The Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.</p> <p> </p> <p><strong>Basic Qualifications &amp; Skills</strong></p> <ul> <li>5-15 years of product support/service experience in the semiconductor test industry</li> <li>Strong communication, organizational and multi-tasking ability</li> <li>Ability to schedule and manage small projects is desired</li> <li>Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage</li> <li>Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry</li> <li>Flexible to work at multiple time zones and able to travel as needed</li> <li>Worldwide travel 10~20%, meeting customers, and resolve problems at customer sites</li> </ul> <p><strong> </strong></p> <p><strong>Responsibilities</strong></p> <ul> <li>Manages customer requests, product escalations, and service emergencies</li> <li>Provide product support to new installations, and all active installed base</li> <li>Support Engineering with customer floor plan and first site kit development</li> <li>Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)</li> <li>Coordinate and support PUP and PIP activities at international sites as needed</li> <li>Participate in new product definition and coordinate EHS requirements between Engineering and Customers</li> <li>Lead new product installation and ensure successful bring up of new products</li> <li>Create and provide Product Training Documents and Procedures to field team</li> <li>Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.</li> <li>Create customer facing failure analysis or failure investigation progress reports</li> <li>Travel for training, support, and installation activities worldwide</li> <li>Other product support and customer support assignments as required</li> </ul> <p><strong> </strong></p> <p><strong>Education</strong><br>- Graduate of Bachelor of Science in Electronics or equivalent courses</p> <p> </p> <p>#LI-JP2</p>