Department: Health Dept. Pay: $17.04 per hour Work Schedule: Generally, Monday-Friday 8:00am-5:00pm,Staff rotate one evening a week & work 9:30am - 6:30pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at <a href="https://careers.sedgwickcounty.org/content/Health-and-Wellness/?locale=en_US" style="color:#0563c1;text-decoration:underline">SCBenefits</a>. The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center. The position also determines the client income eligibility, and issues the client’s food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1). Customer Service and Outreach Support <ul> <li>Welcome and assist internal and external customers</li> <li>Follow policies, procedures and workflows</li> <li>Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works</li> <li>Refer and document community referrals</li> <li>Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests</li> <li>Rotates through three primary areas: clinic front desk, performing medical data, and call center</li> <li>Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5</li> <li>Issue food benefits</li> <li>Provide guidance, and document the clients’ secondary nutrition education appointment contact</li> <li>Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps</li> <li>Manage supply inventories of office, including printing materials and medical supplies</li> <li>Provide WIC outreach: mailings and in-person events</li> <li>Manage incoming client referrals from IRIS software</li> <li>Screen immunization records to ensure up-to-date status</li> <li>Distribute and collect surveys for WIC services</li> <li>Meet program client contact productivity standards</li> <li>Follow and document HIPAA regulations and WIC confidentiality</li> <li>Provide and discuss voter registration/declination with client and interoffice voter form to County elections office</li> <li>Reports and provides written documentation to supervisor on client complaints</li> </ul> Documentation and Recordkeeping <ul> <li>Complete data entry for clients(demographic information and other program software fields)</li> <li>Verify and document insurance and/or income eligibility/verification of client proofs</li> <li>Provides client appointment letters</li> <li>Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule</li> <li>Assists with record/file management by boxing charts for storage</li> <li>Complete personal WIC daily hours report</li> </ul> WIC Call Center <ul> <li>Schedule, reschedule, and answers client questions over the phone</li> <li>Mails next appointment letters</li> <li>Communicates by email with site supervisors on clients needing a return phone call or additional information</li> <li>Prepare and send verification of certification for out of state transfers</li> </ul> Minimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment. Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish. Applicants have rights under Federal Employment Laws. Please find more information under the following link. <a href="https://www.sedgwickcounty.org/human-resources/apply-for-a-job/">Apply for a Job | Sedgwick County, Kansas </a>

WIC Client Care Specialist - Health (Wichita, KS, US) @ Sedgwick County

About this role

Ready to apply?