About this role
<p><strong>Department: </strong><span contenteditable="false">Cnty Treasurer</span> </p> <p><strong>Job ID: </strong>13027</p> <p><strong>Pay: </strong> $19.73 per hour $41,038.00 annually </p> <p><strong>Work Schedule:</strong> Monday - Friday 7:30am - 4:30pm </p> <p> </p> <p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="color:#1f497d">Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at <a style="color:#0563c1;text-decoration:underline" href="https://careers.sedgwickcounty.org/content/Health-and-Wellness/?locale=en_US">SCBenefits</a>.</span></span></span></p><p> </p> <p> </p> <p>Provides hardware and software technical support to all tag office staff. Ensures a timely resolution and a positive support experience by identifying, prioritizing, and communicating issue resolution. Performs follow-up assessment of previously resolved issues. Answers questions, provides training, and resolves specific problems. Liaise with the outside County software vendors.</p> <p> </p> <p> </p> <p>Desktop Support, Customer Support</p> <ul> <li>Build and configure desktop and laptop systems according to county standards and user requirements. Install and set up desktops, printers, scanners, and other peripheral devices between offices and off-site locations.</li> <li>Provide in-person, telephone, or remote technical support for hardware and software issues.</li> <li>Answer, evaluate, and prioritize incoming telephone calls and emails.</li> <li>Act as a point of escalation for complex technical issues that County IT (helpdesk) staff cannot resolve.</li> <li>Create and maintain user IDs and passwords</li> <li>Create and maintain user folders in network drives.</li> <li>Provide training and program support for software.</li> <li>Train users on passwords and basic county computer structure and on network folders.</li> </ul> <p> </p> <p>Data Support</p> <ul> <li>Address research, error correction, and maintenance issues.</li> <li>Research and correct taxing unit anomalies prior to tax distributions.</li> <li>Assist with Lien Holder master maintenance and error correction.</li> <li>Update lien holder records with pertinent change information.</li> <li>Match lien holder information error with current records and create new records if required.</li> <li>Maintain and research records to create yearly billing for antique vehicles</li> </ul> <p> </p> <p>Department support</p> <ul> <li>Add and update bookkeeping spreadsheets to reflect user acquisition and removal.</li> <li>Create and maintain miscellaneous pamphlets and signs.</li> <li>Act as a liaison with county web services for updates to information on Tag office intra/internet site.</li> <li>Maintain inventory of county owned equipment.</li> </ul> <p> </p> <p> </p> <p>Minimum Qualifications as defined by classification: High School Diploma or equivalent. Two years of experience in IT Network, IT Security, or a related field. Up to two years of experience may be substituted with education that provides applicable knowledge and skills. Per Sedgwick County Policy, this is a driving level position that requires a valid US driver’s license without restrictions and current proof of automobile insurance.</p> <p> </p> <p>Preferred Qualifications: Two or more years’ experience supporting web/SharePoint/tax systems applications. Bachelor’s degree in Computer Science, Information Systems, or a related field. COMP TIA A+.</p> <p> </p> <p> </p><p> </p> <p>Applicants have rights under Federal Employment Laws. Please find more information under the following link. <a href="https://www.sedgwickcounty.org/human-resources/apply-for-a-job/">Apply for a Job | Sedgwick County, Kansas </a></p> <p> </p>