About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Req ID: 28632</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Supermicro:</b></H2> </div><div><p>Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.<br> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary:</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities:</b></H2> </div><div><p><br><span style="font-family:arial, helvetica, sans-serif">• Process product returns and conduct product failure analysis</span><br><span style="font-family:arial, helvetica, sans-serif">• Ensure a high level of customer service is delivered to all customers</span><br><span style="font-family:arial, helvetica, sans-serif">• Handle the day-to-day RMA Receiving activities</span><br><span style="font-family:arial, helvetica, sans-serif">• Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner</span><br><span style="font-family:arial, helvetica, sans-serif">• Warranty verification for customers to meet RMA service requirements</span><br><span style="font-family:arial, helvetica, sans-serif">• Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement</span><br><span style="font-family:arial, helvetica, sans-serif">• Manages customer escalations on the highest priority and work with internal teams for solutions</span><br><span style="font-family:arial, helvetica, sans-serif">• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations</span><br><span style="font-family:arial, helvetica, sans-serif">• Follow up on RMA backlogs and outstanding to meet schedule commitment to customers</span><br><span style="font-family:arial, helvetica, sans-serif">• Parts fulfillment and support, repair charges processing and order confirmation</span><br><span style="font-family:arial, helvetica, sans-serif">• Work closely with internal departments as required</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications:</b></H2> </div><div><p><br><span style="font-family:arial, helvetica, sans-serif">• Minimum of 5 year of experience in Customer Service or related fields preferred</span><br><span style="font-family:arial, helvetica, sans-serif">• Excellent in written, interpersonal communications and organization skills</span><br><span style="font-family:arial, helvetica, sans-serif">• Strong customer service, ethics and ability to be empathetic and accept ownership</span><br><span style="font-family:arial, helvetica, sans-serif">• Detail oriented with excellent time management</span><br><span style="font-family:arial, helvetica, sans-serif">• Ability to Multi-task with minimum supervision and meet established deadlines</span><br><span style="font-family:arial, helvetica, sans-serif">• Independent person who also is a strong team player</span><br><span style="font-family:arial, helvetica, sans-serif">• Experience in a fast-paced environment</span><br><span style="font-family:arial, helvetica, sans-serif">• Proficient with MS Office applications with a strong emphasis on Excel and Outlook</span><br><span style="font-family:arial, helvetica, sans-serif">• Prior experiences handling small parts component is a plus</span></p> <p><span style="font-family:arial, helvetica, sans-serif">• Assocaite degree is preferred</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif">Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and </span>be prepared to fulfill their responsibilities in the designated office location.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Salary Range</b></H2> </div><div><p>$28.00/hr - $33.00/hr </p> <p>The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EEO Statement</b></H2> </div><div><p>Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</p></div></div></div>