About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Req ID: 28338</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities:</b></H2> </div><div><p><strong>- Lead engineering, service and technical support organization to resolve all customer issues ensuring operational excellence in post-sales system and technology deployments</strong></p> <p><strong>- Partner closely with sales and marketing teams to ensure product roadmap is competitive in the market</strong></p> <p><strong>- Ensure customer overall satisfaction, collaborate with internal engineering teams to resolve issues or concerns in a timely manner</strong></p> <p><strong>- Familiar with Linux, Kernel, ESXi and K8S environment may include but not limited to installation, debug and trouble shooting.</strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications:</b></H2> </div><div><p><strong>• Bachelor in engineering, business, or with equivalent experiences; Master's degree is highly preferable</strong></p> <p><strong>• 8+ years of track record of product planning, communication and engineering exp.</strong></p> <p><strong>• In-depth knowledge in system/storage/solution products with strong business acumen to penetrate and develop new business opportunities</strong></p> <p><strong>• Superb communication and interpersonal skills, must be able to collaborate, influence and develop complex relationship with both internal teams and external clients</strong></p> <p><strong>• Ability to be self-motivated towards the achievement and measurement of established goals</strong></p> <p><strong>• Serve as the technical leader to provide market and technology insights </strong></p></div></div></div>