About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Supermicro:</b></H2> </div><div><p>Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.<br> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities:</b></H2> </div><div><ol> <li>Provide installation, configuration, and ongoing support for hardware devices, including PCs, tablets, mobile devices, printers, and other specialized equipment.</li> <li>Provide software support and local IT infrastructure services to ensure stable operation of office systems and applications.</li> <li> Perform troubleshooting and technical support for end-user computing environments, including hardware, software, and office automation systems.</li> <li> Provide IT support for various operational environments across the organization, ensuring system availability and smooth daily operations.</li> <li>Collaborate with cross-region IT teams to support global IT operations and resolve technical issues.</li> <li>Participate in backup and redundancy planning and management to ensure system reliability and business continuity.</li> <li> Assist in IT project planning and execution, including system implementation, coordination, and progress tracking.</li> <li> Create and maintain IT SOP documentation to standardize operational processes.</li> <li> Support IT systems and devices used by different departments, ensuring stable connectivity, system functionality, and user productivity.</li> <li> Perform other tasks assigned by supervisors to support departmental and organizational objectives.</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications:</b></H2> </div><div><ol> <li>Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.</li> <li>Work Experience: At least 2–3 years of experience in IT support, Helpdesk services, or IT infrastructure operations.</li> <li>Technical Skills: </li> </ol> <ul> <li>Familiar with Windows operating systems and common office productivity software.</li> <li>Experience in troubleshooting hardware, software, network connectivity, and end-user computing environments.</li> <li>Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and LAN connectivity.</li> <li>Experience supporting enterprise systems, IT service management platforms, or ticketing systems is preferred.</li> </ul> <p> 4. Professional Skills:</p> <ul> <li>Strong problem-solving and troubleshooting skills with the ability to handle multiple technical issues efficiently.</li> <li>Good communication and interpersonal skills with the ability to collaborate with cross-functional teams.</li> <li>Ability to prioritize tasks and respond to technical issues in a timely manner.</li> </ul> <p> 5. Preferred Qualifications: Experience supporting enterprise IT environments across multiple departments is a plus.</p></div></div></div>