About this role
<p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our <em>“Win as One”</em> mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.</span></p> <p style="margin-bottom:11.0px;text-align:justify"> </p> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Recognized as one of <em>AMERICA'S MOST LOVED WORKPLACES®</em> for five consecutive years and a <em>Built In Best Places to Work</em> for six years, we are committed to our employees’ total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here. </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Summary:</b></H2> </div><div><p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">The Customer Enablement Program Lead plays a critical role in bringing our customer education and enablement priorities to life. This role is ideal for someone who enjoys turning direction into action, coordinating day-to-day work, keeping tasks on track, and bringing organization to projects involving multiple teams and timelines.</span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">You’ll partner closely with Customer Enablement leadership and cross-functional teams to help translate priorities into clear plans, drive follow-through, and ensure our education programs are delivered consistently and effectively. This is a hands-on, execution-focused role for someone who thrives behind the scenes making programs work.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities:</b></H2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Turn Customer Enablement priorities into clear action plans that support the delivery and maturity of our education programs.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Drive progress across multiple initiatives by tracking commitments, maintaining momentum, resolving blockers, and ensuring work moves forward.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support cross-functional coordination with Product, Marketing, Support, Service, and Customer Success to improve the visibility, adoption, and timing of enablement offerings across the customer journey.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Help define and maintain the operating cadence for Customer Enablement, including tracking progress, outcomes, and key metrics.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Improve operational consistency by standardizing processes, coordinating content or release-related changes, and identifying workflow improvements that strengthen long-term effectiveness.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Gather and organize data, reporting, and feedback to monitor program performance, flag issues, and support ongoing execution.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications:</b></H2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">5+ years of experience in Customer Education, Customer Enablement, Learning Operations, or Education Services in a SaaS or technology environment.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Proven ability to lead programs or projects from planning through delivery, with strong follow-through and attention to detail.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Experience working across multiple teams and stakeholders to drive progress and outcomes.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Comfort using LMS, knowledge base, project management, and reporting tools to support execution and measurement.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Experience developing, coordinating, or maintaining customer education and enablement content.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Highly organized, self-directed, and comfortable managing multiple priorities in a fast-moving environment.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">A strong ownership mindset and bias toward action.</span></li> </ul></div></div></div><p style="text-align:justify"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif">If you are a qualified individual w</span><span style="font-family:verdana, geneva, sans-serif">ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access <a href="http://jobs.dfinsolutions.com"><span style="color:#800080">jobs.dfinsolutions.com</span></a><span style="color:#800080"> </span>as a result of your disability. You can request a reasonable accommodation by sending an email to <span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="color:#800080"><u>[email protected]</u></span></span>. </span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from<em> <span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="color:#800080"><u>[email protected]</u></span></span></em>. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via <span style="color:#800080"><u>[email protected]</u></span> (this email is for general TA questions and is not used for updates on your application status). #BI-Remote</span></p>