<img style="width:324.0px;height:84.0px" src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png"> Position Title: Ground Operations Crew Position Summary The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes the operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties, including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and be proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions. Essential Responsibilities <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Works in a ramp environment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Operates external aircraft equipment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist Customers with special needs, e.g., Customers who need assistance in boarding </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Guides aircraft to and from aircraft parking locations</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Occasionally carry a handheld radio and communicate effectively with proper radio etiquette</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Occasionally assist with loading and unloading mail, small packages and human remain</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure and maintain a safe environment and operation </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Other duties as assigned </li> </ul> Minimum Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">High School Diploma or General Education Development (GED) Diploma</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">One (1) year of customer service or sales experience </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be at least 18 years old</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Complete fluency in written and spoken English</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically based scoring</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to adhere to JetBlue Uniform Policy Manual Standards </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to follow safety guidelines</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to perform under pressure and within fixed time constraints</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to work in all types of weather conditions</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to make occasional trips to other locations for training or temporary assignment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to give and receive verbal communication</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Maintaining a positive, good-natured attitude is essential</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Depending on location, may need to acquire and maintain a United States Customs Clearance</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Available for occasional overnight travel (10%) </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">For internal candidates, good standing in attendance, performance, and safety</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Legally eligible to work in the country in which the position is located</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Pass a pre-employment drug test</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Authorization to work in the US is required, this position is not eligible for visa sponsorship</li> </ul> Preferred Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Bilingual skills</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Previous airline experience</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficient with Microsoft Office suite</li> </ul> Crewmember Expectations: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Regular attendance and punctuality</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to maintain a professional appearance</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Potential need to work flexible hours and be available to respond on short-notice</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position</li> </ul> Equipment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Computer/Electronic Tablet and other office equipment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ground service equipment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Handheld radios </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Public Address System </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Free-standing computer kiosks used to identify and process Customer reservations </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Light Emitting Diode (LED) screens and signs </li> </ul> Work Environment: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to work weekends or irregular shifts </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to make occasional trips to other locations for training or temporary assignment</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Subject to weather and elevated noise levels within airports </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to stand for an extended period </li> </ul> Physical Effort: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.</li> </ul> Compensation: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 24.0px;font-size:12.0pt;font-family:'Times New Roman', serif">The starting pay for this position is $21.25 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more. </li> </ul>

Ground Operations Crew (Jamaica, NY, US, 11430) @ JetBlue Airways Corporation

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