About this role
<p> </p> <p><img src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png" style="width:324.0px;height:84.0px"></p> <p> </p> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Position Summary</span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.3in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">The Senior Engineer IT Systems is a critical technical leader responsible for the design, engineering, implementation, and optimization of enterprise endpoint management solutions across a large-scale, multi-platform environment. This role supports and enhances end user computing (EUC) capabilities by leveraging Microsoft Endpoint Manager (Intune and SCCM/MECM), Autopilot, and modern device management technologies.</span></p> <p style="margin:0.0in 0.0in 0.0in 0.3in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">This position plays a key role in driving endpoint transformation initiatives including Unified Endpoint Management (UEM), Zero Trust security, device compliance, and automation across Windows, macOS, iOS, and Android platforms. The ideal candidate brings deep expertise in endpoint engineering, strong automation skills, and the ability to deliver secure, scalable, and high-performing workplace technology solutions.</span></p> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Essential Responsibilities</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Design, implement, and manage enterprise endpoint management solutions using Microsoft Intune, SCCM/MECM, and Microsoft Endpoint Manager </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Lead endpoint architecture and engineering efforts across Windows, macOS, iOS, and Android environments </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Drive Unified Endpoint Management (UEM) strategy including device lifecycle management, provisioning, and compliance enforcement </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Implement and manage Windows Autopilot and co-management (Intune + SCCM) for modern device provisioning and configuration </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Develop and enforce endpoint security policies including Zero Trust principles, Conditional Access, encryption, and compliance policies </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Manage mobile device management (MDM) and mobile application management (MAM) policies to secure enterprise data and applications </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Administer Azure AD (Entra ID), Group Policy (GPO), and identity-based access controls for endpoint environments </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Monitor and maintain endpoint compliance, patching, configuration baselines, and application deployments </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Automate endpoint management processes using PowerShell and scripting frameworks to improve efficiency and consistency </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Serve as Tier 3 escalation point for complex endpoint issues; perform root cause analysis (RCA) and implement long-term solutions </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Lead endpoint-related projects and initiatives, providing technical leadership and guidance to team members </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Collaborate with Security, Infrastructure, Cloud, and Service Desk teams to ensure alignment of endpoint solutions with business and security objectives </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Develop and maintain technical documentation, architecture designs, and operational procedures </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Stay current with industry trends, emerging technologies, and best practices in endpoint management and modern workplace solutions </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Participate in on-call rotation and provide support for critical incidents as required </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Other duties as assigned </span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Minimum Experience and Qualifications</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Bachelor’s degree in computer science, Information Systems, or a related discipline; OR equivalent combination of education and relevant experience </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Four (4) years of progressive IT experience with a strong focus on endpoint engineering, endpoint management, and end user computing (EUC) </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Deep expertise in Microsoft Endpoint Manager including Intune and SCCM/MECM in enterprise environments </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Hands-on experience with Windows Autopilot, co-management, and modern device provisioning strategies </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Strong experience managing multi-platform environments including Windows, macOS, iOS, and Android </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Experience implementing and managing MDM (Mobile Device Management) and MAM (Mobile Application Management) solutions </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Strong understanding of endpoint security including compliance policies, Conditional Access, encryption, and Zero Trust architecture </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Experience with Azure AD (Entra ID), Active Directory, Group Policy (GPO), and Microsoft 365 services </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Proficiency in PowerShell scripting and automation of endpoint management tasks </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Experience with patch management, application deployment, and endpoint lifecycle management </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Strong troubleshooting and problem-solving skills in complex enterprise environments </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Proven ability to lead technical initiatives and deliver solutions in large-scale environments </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Ability to work flexible hours and participate in on-call support rotations </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Available for occasional overnight travel (10%) </span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Must pass a ten (10) year background check and pre-employment drug test</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Must be legally eligible to work in the country in which the position is located</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Authorization to work in the US is required. This position is not eligible for visa sponsorship </span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Preferred Experience and Qualifications:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif">Eight (8) years of progressive IT experience with a strong focus on endpoint engineering, endpoint management, and end user computing (EUC) </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Experience with Microsoft Entra ID Conditional Access and identity-based security controls </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Experience with Microsoft Defender for Endpoint and endpoint security platforms </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Familiarity with Zero Trust architecture and modern security frameworks </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Experience with automation frameworks and Infrastructure as Code (IaC) concepts </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Knowledge of ITIL processes including Incident, Problem, and Change Management </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Experience leading endpoint modernization or digital workplace transformation initiatives </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Certifications such as: </span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Microsoft Certified: Endpoint Administrator Associate </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Microsoft Certified: Modern Desktop Administrator Associate </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">CompTIA Security+ or equivalent </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">ITIL Foundation</span></li> </ul> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Crewmember Expectations: </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Regular attendance and punctuality </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Potential need to work flexible hours and be available to respond on short-notice</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Able to maintain a professional appearance</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Equipment:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Computer and other office equipment</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Work Environment:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Hybrid</span></li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Traditional office environment</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Physical Effort: </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p>