OTC, MD & IP Support Analyst EMEA (Leuven, BE) @ Terumo BCT, Inc.

<p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Job Band:</strong> Job Band 11 (JB11) <br><strong>Hiring Manager:</strong> Magaly Rodriguez <br><strong>Lead Recruiter:</strong> Paulina Piotrowska <br><strong>Country: </strong> Belgium </span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.</span></span></p> <p> </p><p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>JOB SUMMARY</strong></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">The OTC, Master Data (MD) and Inventory Planning (IP) Support Analyst is the subject matter expert for systems and processes supporting Order-to-Cash, Master Data and Inventory Planning activities across EMEA.</span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">This role serves as the first point of contact for system-related issues, ensuring end-to-end follow-up through resolution. The analyst works closely with regional teams, IT and global stakeholders to support system stability, process improvements and the successful implementation of system enhancements. </span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">The role also contributes to process ownership by documenting, reviewing and improving OTC, IP and MD processes, and by providing reporting and analysis to support efficient, compliant and customer-focused operations. (Strong Excel skills). </span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Systems &amp; Support</strong></p> <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Act as subject matter expert for all current and future OTC, MD &amp; IP systems and interfaces used in EMEA.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain and continuously develop expertise in key systems, including:</span> <ul style="list-style-type:circle;margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">SAP</span></strong></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">ServiceMax</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Salesforce (SF)</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">EveryAngle</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Contact Center Soft: Avaya</span></li> </ul> </li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Serve as first point of contact for EMEA users experiencing system issues; track, coordinate and follow up until resolution.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain an overview of all reported system issues, monitor status and follow up until resolution. Represent EMEA in global issue-resolution forums.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Support testing of system developments in test environments prior to production rollout.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Implementation of system developments or new systems in coordination with IT, Customer Relations Managers and global HQ.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Key OTC contact to S4Hana EMEA SME.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Reporting &amp; Data Analysis</strong></p> <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Develop and maintain operational reports and dashboards (e.g. Excel, Avaya statistics) to support management decision-making.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Provide insights that support efficient order handling, invoicing, customer satisfaction and team performance.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain and enhance data quality and reporting accuracy.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Controls, Quality &amp; Compliance</strong></p> <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Manage and monitor key OTC control activities </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Play an active role in internal and external audits by preparing documentation, addressing control findings </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain documentation such as Standard Operating Procedures SOPs and Work Instructions (WIN), ensuring adherence to defined processes.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Monitor relevant Key Performance Indicators (KPIs)</span></li> </ul> <p style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Training &amp; Knowledge Sharing</strong></p> <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Provide ongoing training and coaching to system users and operational teams.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain and continuously improve the OTC Support SharePoint site in collaboration with the teams.</span></li> </ul> <p style="margin-top:6.0pt;margin-right:0.0in;margin-bottom:6.0pt;margin-left:0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>MINIMUM QUALIFICATION REQUIREMENTS</strong></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Education</u></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Bachelor’s degree required, Masters is an advantage </span></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Experience:</u></p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Required:</u></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Experience with SAP and OTC modules.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong background in Order-to-Cash and Inventory Planning environments.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Experience working in controlled environments with audit requirements.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong communication and stakeholder management skills.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Preferred:</u></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Experience in training system users</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Exposure to CRM and call-center systems. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Data analysis, reporting and dashboard development experience.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Skills</u></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Advanced MS Excel skills (pivot tables, dashboards, macros) and strong data management capabilities.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Advanced knowledge of Power BI (DAX, Power Query).</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Analytical, structured and detail-oriented mindset.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong organizational and follow-up skills.<span style="color:black"> In line with Terumo&apos;s Core Values:</span></span> <ul style="list-style-type:circle;margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Respect – Appreciative of others</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Integrity – Guided by our mission</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Care – Empathic to patients</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Quality – Committed to excellence</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Creativity – Striving for innovation</span></li> </ul> </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Languages: English and at least one additional European language.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Positive, collaborative and professional attitude</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;margin-left:0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p><p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ADDITIONAL INFORMATION</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Location: Brussels &amp; Leuven Offices EMEA</span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Reporting to: Supervisor OTC &amp; IP Support, Master Data.</span></li> </ul> <p> </p>