About this role
<p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif"><strong>Job Band:</strong> Job Band 9 (JB9) <br><strong>Hiring Manager:</strong> Nils Pettersen <br><strong>Lead Recruiter:</strong> Paulina Piotrowska <br><strong>Country: </strong>EMEA</span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Verdana, Geneva, sans-serif">Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.</span></span></p><p> </p> <p style="margin:0.0in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>JOB SUMMARY</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Manage preparation of validation/implementation and troubleshooting projects of Terumo BCT's technology platforms throughout designated region</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Manage and design customer’s process optimization to ensure a smooth, fast and efficient transfer of technology from pre-sales to routine use at customer sites </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Act as a regional product expert for training and signing-off internal and external associates </span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong> </strong></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Responsible for successful validations and implementations in EMEA.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Manage product and process training and sign-off cycle in EMEA for internal and external associates on multiple levels (operational and implementation) and ensure field readiness to train customers</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Support commercial organization to build customized customer trainings and presentation </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Responsible for second-line operational and process troubleshooting for respective platforms in EMEA. Work cross functionaly with global training support and quality to investigate and resolve customer issues as necessary</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Actively contribute to the development of marketing plans, strategies and promotional materials by platform </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Provide input into global training design and development</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Deliver services which may include consultancy to end customer, perform customer processes analysis and provide corrective actions to enhance quality and efficiency</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Develop and design customer performance excellence to optimize customer processes at target customers.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Collaborate with internal stakeholders in EMEA as local sales organization, marketing, software solutions, technical service, etc to ensure successful and timely mannered project deployment.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Provide input to launch new products to the market ( operational design inputs, support validation process, implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material). </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain blood and transfusion industry expertise and knowlegde of industry trends</span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>MINIMUM QUALIFICATION REQUIREMENTS</strong></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Education</u></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">University background in Life Sciences or Engineering or equivalent by experience</span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Experience</u></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">A first work experience in a similar role/ related industry</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Knowledge of the medical device sector</span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><u>Skills</u></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;color:black">In line with Terumo's Core Values:</span> <ul style="list-style-type:circle;margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Respect – Appreciative of others</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Integrity – Guided by our mission</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Care – Empathic to patients</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Quality – Committed to excellence</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Creativity – Striving for innovation</span></li> </ul> </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Excellent written & verbal English and German language skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong skills to collaborate cross-functionally</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong process oriented in compliance with company processes.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Excellent communication skills and the ability to use “positive language”</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Demonstrated skills in project management</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Commercial acumen/ customer focus – collaboration with the sales team support in design of solutions to customers </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Good time management, prioritizing skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Problem-solving skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong analytical skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Cross-cultural sensitivity & agility</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Demonstrated self-confidence and effectiveness in dealing with a wide variety of customer issues</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Demonstrated ability to take a positive, proactive, and persuasive approach to solving complex and/or unusual clinical or technical problems.</span></li> </ul> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>PROFILE:</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Ability to work independently and to deal with ambiguity.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Ability to assess customer needs & identify commercial opportunities</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Self- motivating</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Driven</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Proactive & initiative- taker</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Reliable & accountable</span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Understand the basic principles/ limits of change management</span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Flexible mentality (travel up to 60%) </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong> </strong></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="text-decoration:underline">Certificates, Licenses, Registrations</span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Obtain Sign- off on product prior to delivering training</span></p> <p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p><p style="margin:0.0in;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>ADDITIONAL INFORMATION</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Fluency in German is required</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Based: EMEA</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Reporting to: Nils Pettersen (FST Manager)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%">Extensive travelling (up to 60%)</span></li> </ul>