About this role
<p><span style="font-family:Verdana, Geneva, sans-serif"><span style="font-size:12.0pt"><strong><span style="font-size:10.5pt">What Timken makes possible begins with you.</span></strong><br><span style="font-size:10.5pt">Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.</span></span></span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif"><span style="font-size:12.0pt"><span style="font-size:10.5pt">A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.</span></span></span></p> <p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Responsibilities:</strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">P</span><span style="color:black">rovide </span><span style="color:black">technical solutions to customers based on customers’ application data for chain</span><span style="color:black"> </span><span style="color:black">and coupling business. Conduct visits to customers, distributors and vendors to communicate, handle product related activities.</span></span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">Conduct customer visits to provide on-site and inhouse trouble shooting of </span><span style="color:black">chain</span><span style="color:black"> </span><span style="color:black">and coupling</span><span style="color:black"> products when necessary to determine corrective actions and/or application issues</span><span style="color:black">. And p</span><span style="color:black">repare</span><span style="color:black"> inspection and damage analysis report/documents and deliver the information to customers about the premature failure.</span></span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Communicate with global engineering team about complicated solutions, new product development, premature failure analysis with high technical requirement.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">Manage and record </span><span style="color:black">customer complaints, quality issues, damage analysis, trouble shooting internally with QIM and other systems to d</span><span style="color:black">rive the continuous technical improvement process for product or application in </span><span style="color:black">China</span><span style="color:black">.</span></span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">Maintain the </span><span style="color:black">connection</span><span style="color:black"> with customers, branch offices and engineering team</span><span style="color:black"> to identify leads of IM products opportunities.</span></span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">Contribute and suggest on product continuous improvement</span><span style="color:black">, localization</span><span style="color:black"> or cost savings</span></span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Cooperate with other product lines to investigate customers’ pain point and build synergy solutions to fulfill customer’s requirement.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimize the errors to reduce warranty cost through effective product definition and support</span></li> </ul> <p style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;margin:0.0in 0.0in 0.0in 0.0px"> </p> <p style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;margin:0.0in 0.0in 0.0in 0.0px"><span style="font-size:12.0pt"><strong><span style="color:black;font-family:arial, helvetica, sans-serif">Requirements:</span></strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Comprehensive product and industrial knowledge of chain, coupling or other drive system related products.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Practical onsite service experience and insight, chain and coupling relevant experience is preferred</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Accurate, detailed and solution-oriented</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Moderate level of verbal and written communication in English</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Basic knowledge of general MS-Office</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of the various markets and products applications, such as construction, oil&gas, automation</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to effectively communicate difficult technical information to different audiences</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Mechanical engineering with more than 5 years technical work experience is preferred.</span></li> </ul> <p style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;margin:0.0in 0.0in 0.0in 0.0px"> </p><p> </p> <p><span style="font-size:14.0px"><span style="font-family:Verdana, Geneva, sans-serif">All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.</span></span></p>