About this role
<p><b>Salary Range: </b> $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)</p> <p> </p> <p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br> <br> Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">The Community Health Program Manager III is responsible for leading Community Health programs designed to improve the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members. The Program Manager III oversees multiple complex programs in the department. This position designs and manages the implementation, operations, and the evaluation of strategic programs or functions of the assigned program of responsibility. The position strategizes implements and maintains program initiatives that adhere to the department’s goals. This position will also initiate and develop strong interpersonal relationships with key internal and external stakeholders to facilitate joint decision-making and successful project implementation. </span></span></p> <p> </p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">This position is responsible for leading network development and management as dictated by project needs, to include provider contracting, oversight, and administration performance incentives, in collaboration with appropriate internal teams. As part of the Community Health team, the Program Manager collaborates with key stakeholders to achieve better health quality outcomes, better patient experience of care, and lower cost of care.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Acts as a Subject Matter Expert, (SME) serves as a resource and mentor for other staff. </span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Duties</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Develop program goals and objectives. Ensure team members have the resources needed to meet their objectives. </span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Aligns program goals with the organizational strategy. Defines and maintains standards for program management within the department. Responsible for defining the metrics, quality standards, and documentation required for consistent project management and execution across the business.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Manage internal and external meetings, including the development of agendas and objectives. Propose solutions to address and mitigate any anticipated project delays and steer project in positive direction. </span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Serves as SME for all programmatic processes and procedures. Provide strategic direction to program start-up and closeout activities including development, and refinement of program management tools, resources, and processes.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Initiate engagement of existing internal and external stakeholders to jointly problem-solve complex member and provider issues. Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Maintain strong positive working relationships with key internal and external stakeholders. Facilitate mutual collaboration in strategic and operational efforts to improve quality of care and costs. Manage and troubleshoot issues, including but not limited to cross-functional team relations, financial, and regulatory compliance, reporting and documentation.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Duties Continued</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Provides recommendations and guidelines on strategic business development, including the identification and pursuit of new business opportunities, and technical assistance to support full cycle program development.</span></span></p> <h2><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span>Manage and troubleshoot issues, including but not limited to cross-functional team relations, financial, and regulatory compliance, reporting and documentation.</span></span></span></h2> <h2><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span>Actively participate in L.A. Care committee and management meetings on behalf of the Housing Initiatives Unit as required. Designs and orchestrates the delivery of applicable communication to staff and management to establish goals and strategies related to the program.</span></span></span></h2> <h2><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span>Applies subject matter expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</span></span></span></h2> <h2><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span>Perform other duties as assigned.</span></span></span></h2> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Required</H2> </div><div><div>Bachelor's Degree in Public Health or Related Field</div><div>In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Preferred</H2> </div><div><div>Master's Degree in Public Health or Related Field</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><b>Required:</b></span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">At least 5 years of strong program management experience with large and complex programs in healthcare or related field.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Experience performing problem solving, policy, and/or program implementation.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Experience in overseeing program/project teams.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Experience building relationships with organizations and business partners.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><b>Required:</b></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Demonstrated critical thinking, problem solving, and project planning and implementation skills.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Demonstrated strong writing and communication skills.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Knowledge of health care operations or health care systems.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Strong ability to build strong relationship management with a diverse set of partners.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to convey complex information, listen actively, and negotiate effectively.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Strong skills in strategic thinking.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to Identify and analyze issues and devise effective solutions.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Demonstrated ability to stay open to change and continuously learning.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Understands the wider objectives of the program, such as business and strategic goals.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif">Strong knowledge of budgeting and resource allocation procedures.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Licenses/Certifications Required</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Licenses/Certifications Preferred</H2> </div><div><div>Program Management Professional (PgMP)</div><div>Six Sigma Certification</div><div>Managing Successful Programmes (MSP)</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Training</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Physical Requirements</H2> </div><div><div>Light</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Information</H2> </div><div></div></div></div><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</p> <p> </p> <p><b>L.A. Care offers a wide range of benefits including</b></p> <ul> <li>Paid Time Off (PTO)</li> <li>Tuition Reimbursement</li> <li>Retirement Plans</li> <li>Medical, Dental and Vision</li> <li>Wellness Program</li> <li>Volunteer Time Off (VTO)</li> </ul> <p> </p>