About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About our group:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><p>Join our dynamic Customer Success Organization as a Customer Quality Engineer (CQE). We’re a team dedicated to supporting customer activities related to factory products and performance to meet customer expectations and requirements. You'll be at the heart of our mission, working closely with various teams to drive success and innovation.</p></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role - you will:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><p>• Lead and collaborate to take charge of customer issues, lead meetings with internal and external teams, and work together to identify and resolve challenges<br>• Conduct root cause analysis and drive corrective actions to enhance product quality and customer satisfaction<br>• Stay ahead of the curve by monitoring customer quality and improving integration and field performance<br>• Conduct First Article Inspections and prepare detailed customer quality reports<br>• Be responsible for hosting onsite customer audits and visits, ensuring a seamless and positive experience.<br>• Support New Products in the qualification and launch of new products with our customers</p></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About you:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><p>• Problem-solving skills and the ability to think critically<br>• Capable of communicating effectively in complex situations with diverse teams<br>• Prioritizing tasks and managing deadlines in a dynamic environment<br>• Presentation skills<br>• Great teamwork, leadership and organization<br>• Friendly, approachable and ready to take on new challenges<br>• Fluent in English both written and spoken (proficiency in Chinese is a plus)</p></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your experience includes:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><p>• Bachelor’s degree or higher degree and/or relevant experience <br>• Experience in supporting customers and addressing their needs<br>• Familiarity with HDD (Hard Disk Drive) manufacturing processes<br>• Skilled in analyzing data to drive improvements<br>• Certified Professional: 8D / 6-Sigma certification is a plus</p></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Location:</b></H2> </div><div><p><p>Our Korat facility is our largest manufacturing site worldwide, with more than 10,000 employees. Here, our team produces cloud-based storage equipment, from individual storage components to finished drives. Employees enjoy ample on-site parking, free shuttle vans and buses within the city of Korat, as well as transportation to and from Bangkok and Khon Kaen province on weekends. At work, you can grab a delicious breakfast, lunch, dinner, or snacks at one of our 24/7 on-site canteens or coffee shops. We offer table tennis, basketball, volleyball, a running/walking trail, and exercise classes in our on-site fitness center. In addition, there are relaxing spaces with comfortable seating both indoors and outdoors, perfect for taking a break during the day.<br>Additionally, consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate Asia’s parents and caregivers group. We also have many on-site recreation events and opportunities to give back to the local community.</p></p> <p> </p> <p><b>Location</b>: Korat Thailand<br> <b>Travel</b>: None</p></div></div></div>