About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Ensuring Chart’s Success…</b></i></H2> </div><div><p>We are seeking a Customer Service Representative based in Windsor, CT to support our customers and internal teams through responsive service, accurate quote preparation, and effective order coordination. This role plays a critical part in ensuring customer satisfaction by delivering timely solutions, managing inquiries, and supporting the overall success of our aftermarket operations. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>What Will You Do?</b></i></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Deliver customer service and support to end-users for all company products</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Prepare quotes for parts / service needs</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Research required information using available resources</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Follow standard processes and procedures</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Identify and escalate priority issues per client specifications</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Redirect problems to appropriate resource</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Stay current with system information, changes and updates</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Effectively manage large volume of customer interaction</li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">This is an onsite position</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Your Physical Work Environment Will Require…</b></i></H2> </div><div><p>Standing, walking, sitting for long periods, talking on the computer. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Your Experience Should Be...</b></i></H2> </div><div><p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong>Skill and Knowledge Qualifications:</strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Arial, sans-serif">Promptly respond to external customers and channel partners with on time quotations, pricing, and lead times on one of our quick turnaround product lines.<br>• Build relationships with customers by efficiently and accurately processing new orders as well as providing continuous updated lead time and tracking information.<br>• Prioritize and respond to a moderate volume of emails and calls daily.<br>• Prepare submittal packets for Sales Team.<br>• Recognize, evaluate, and resolve problems effectively, escalating complaints or issues when needed.</li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong><u>Essential</u></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">High School Diploma or GED</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">2 plus years of experience working in a manufacture enviornment</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Ability to obtain and maintain a proficient level of product/service/customer base knowledge.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Ease in establishing and maintaining productive relationships both internally and externally</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Strong written and oral communication skills – an active listener with proven collaboration skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">High competency w/ Microsoft Office Products: Word, Office, Excel, Powerpoint</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Accomplished multi-tasker able to prioritize large volume of activity</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Demonstrated technical know-how, analytical skills, and mechanical aptitude</li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong> </strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong><u>Desirable</u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Experience with continuous improvement tools.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">MRP / Baan business systems\</li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong><u> </u></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif"><strong><u>Location </u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Arial, sans-serif">Windsor CT.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Our Benefits Package...</b></i></H2> </div><div><p><strong><em>Our Benefits Package…</em></strong></p> <ul style="list-style-type:disc"> <li> <p>Medical, dental and vision insurance</p> </li> <li> <p>Employer contributions to an HSA account</p> </li> <li> <p>Health Care and Dependent Care Flexible Spending Accounts (FSA)</p> </li> <li> <p>Company-paid short-term and long-term disability coverage</p> </li> <li> <p>Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage</p> </li> <li> <p>Up to two weeks of paid family leave</p> </li> <li> <p>401k retirement savings plan including a company match</p> </li> </ul></div></div></div>