About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Ensuring Chart’s Success…</b></i></H2> </div><div><p style="margin:0.25pt 0.0in 1.0E-4pt 13.0pt;line-height:101%;font-size:11.5pt;font-family:Arial, sans-serif">Reporting to the Supervisor, this position provides internal support for the Customer Service team. Primary responsibilities include analyzing, evaluating, and maintaining data and documentation required to support business operations related to Customer Service responsibilities as well as collaborating on systemic and process enhancements/improvements and training programs with management.</p> <p style="margin:0.25pt 0.0in 1.0E-4pt 13.0pt;line-height:101%;font-size:11.5pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.25pt 0.0in 1.0E-4pt 13.0pt;line-height:101%;font-size:11.5pt;font-family:Arial, sans-serif">This can be an in-office (located in New Prague, MN) or remote position.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>What Will You Do?</b></i></H2> </div><div><ul type="disc"> <li>Price Desk Management to include maintaining price records in ERP, manage/Price Book, verify pricing meets company standards.</li> <li>Work with sales team for special promotions to determine best protocol.</li> <li>Customer Service tasks: master data, customer account information and product information.</li> <li>Manage department documentation, such as policy and procedural work instructions and process flow charts.</li> <li>Run department reports using ReportsNow.</li> <li>Collaborate with management on process improvements.</li> <li>Support IAR’s by assisting with order management.</li> <li>Coordinate customer service survey process.</li> <li>Other duties and responsibilities as assigned by management.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Your Physical Work Environment Will Require…</b></i></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Lift up to 25 pounds.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Sitting, standing, stooping, bending, other related tasks in an office and industrial setting.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Your Experience Should Be...</b></i></H2> </div><div><div> <ul style="margin-top:0.25pt;margin-bottom:1.0E-4pt"> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Minimum of 5 years Customer Service and order processing experience required.</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Strong understanding of Quote to Cash process required.</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Experience working with JD Edwards/El preferred.</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Strong knowledge of Microsoft Office products (excel, word, outlook etc.)</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Price Desk Management experience a plus.</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Power User experience a plus.</li> <li style="margin:0.25pt 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Report writing experience a plus.</li> </ul> <p style="margin:0.25pt 0.0in 0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <h2 style="margin:0.0in 0.0in 0.0in 13.95pt;font-size:11.5pt;font-family:Arial, sans-serif;font-weight:bold;font-style:italic">Your Professional Knowledge, Skills, and Abilities:</h2> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Customer focus.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Technical capacity.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.266667px"> <li style="margin:0.2pt 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Proficient typing, spelling, and grammar.</li> <li style="margin:0.2pt 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Action oriented.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Problem solving/analysis.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Nimble learner.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Situational adaptability.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Prioritization and organization.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Attention to detail.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Documentation skills.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ability to multi-task.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ability to maintain the required confidentiality.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ability to deal patiently with problems and complaints.</li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Must be able to work independently within specific time constraints.</li> </ul> </div> <div> </div> <div>Bachelor's degree is preferred, but not required. </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Our Benefits Package...</b></i></H2> </div><div><p>Pay Range: 52,000 - 70,000 annually </p> <p>Paid Time Off (PTO)<br>• Medical, Dental and Vision insurance<br>• Employer contributions to an HSA account<br>• Health Care and Dependent Care Flexible Spending Accounts (FSA)<br>• Company-paid short-term and long-term disability coverage<br>• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage<br>• Up to two weeks of paid family leave<br>• 401k retirement savings plan including a company match</p></div></div></div>