About this role
<h1 style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;font-weight:normal"> </h1> <p style="text-align:justify;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"><span style="font-size:14.0pt;color:#040101"><strong>Solution Center Specialist II</strong></span></p> <h1 style="margin:0.0in;font-size:12.0pt;font-family:Arial, sans-serif;font-weight:normal;text-align:center"><span style="color:#040101"><strong><span style="font-size:14.0pt">Łódź, Poland </span></strong></span></h1> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"> </p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#040101"><strong>Role Overview</strong></span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#040101">We are looking for a highly motivated <strong>Solution Center Specialist II</strong> to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#040101">You will handle a variety of inquiries using multiple systems and tools, resolve issues efficiently, and collaborate closely with internal teams to deliver high-quality HR services. This position requires a strong customer service mindset, attention to detail, and a commitment to continuous improvement.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#040101"><strong>Key Responsibilities</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Deliver high-quality support by responding to employee and customer inquiries across various channels</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Manage end-to-end case handling, ensuring accurate documentation and timely resolution</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Handle and resolve inquiries of low to medium complexity, escalating issues when necessary</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Maintain compliance with internal policies, processes, and controls (including SOX)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Support and resolve escalations, ensuring proper follow-up and closure</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Contribute to process improvements and support implementation of new solutions</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Participate in onboarding and training of new team members</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Engage in continuous learning and share knowledge within the team</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Work closely with Solutions Center and cross-functional teams to exchange knowledge</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Participate in projects and cyclical processes (monthly, quarterly, yearly)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Act as a subject matter support for more complex inquiries</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Drive operational excellence and contribute to process optimization initiatives</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#040101"><strong>Candidate’s profile</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Experience working in project teams or supporting project initiatives</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Strong knowledge of Polish labor law</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Strong communication and interpersonal skills</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Problem-solving mindset with attention to detail</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Ability to manage multiple tasks and work collaboratively in a team</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Customer-focused approach with a high level of ownership</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Fluency in English and Polish</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Experience in HR or shared services environment</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Understanding of HR processes and employee lifecycle</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Familiarity with HR systems and service delivery tools</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;color:#040101"><span style="color:#040101">Experience working in multicultural or remote environments</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#2f2f2f">McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</span></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.</span> </span></p>