About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="Segoe UI Emoji', sans-serif">🚀</span> Join KEYENCE as a Client Service Specialist</strong></p> <p style="margin:0.0in;line-height:115%"><strong>Location: Keyence U.S. Headquarters – Itasca, IL<br>Total Compensation (Base + Bonus): $62,522</strong></p> <p style="margin:0.0in;line-height:115%"><strong>Schedule: 10:00a-7:00p; M-F</strong></p> <p style="margin:12.0pt 0.0in 0.0in;line-height:115%">As a <strong>Client Service Specialist</strong>, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.</p> <ul style="margin-top:12.0pt;margin-bottom:0.0in"> <li style="margin:12.0pt 0.0in 0.0in 0.0px;line-height:115%">Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Communicate proactively with customers and product specialists to ensure smooth order processing.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Follow up on requests through completion with accuracy and efficiency.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Identify and resolve customer inquiries promptly.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Route incoming calls to the appropriate product specialist or team.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Adhere to established workflows while suggesting improvements for efficiency.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%">Report inefficiencies to enhance customer experience.</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="Segoe UI Emoji', sans-serif">🎓 Qualifications</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Bachelor’s degree or higher.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Proficiency in Microsoft Office (Excel, Outlook).</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Strong attention to detail and problem-solving skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Ability to multitask with urgency in a fast-paced environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Friendly, flexible, and collaborative team player.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Ability to type at least 50 WPM.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">Previous administrative or customer service experience is a plus.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%">High-speed internet access for hybrid work schedule.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%">Attendance at annual department conference required.</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="Segoe UI Emoji', sans-serif">💼</span> What We Offer</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%"><strong>Base Salary:</strong> $49,910</li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%"><strong>Bonus Target:</strong> $12,876 annually (performance-based), paid quarterly</li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%"><strong>Benefits:</strong> Medical, dental, vision, 401K match, ~4 weeks PTO in first full year</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%"><strong>Career Growth:</strong> Promote-from-within culture with base and bonus increases</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong><span style="Segoe UI Emoji', sans-serif">🌍</span> Why KEYENCE?</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%">Recognized by Forbes as one of the <strong>World’s Most Innovative Companies</strong></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%">A global leader in factory automation and quality assurance solutions</li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%">Operating profit of over 40% for 25 consecutive years</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%">A culture that invests in your success from day one</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%">KEYENCE is an at-will, Equal Opportunity Employer. </p>