About this role
Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.
At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper.
The Role
We’re hiring a Senior User Researcher to strengthen how customer evidence informs product decisions at Lyst.
This role is hands-on: you’ll run high-quality usability and opportunity research in close partnership with product teams. The role will also own research enablement - creating foundations, tools and practices to help teams move faster and reduce bottlenecks.
What You’ll Do
Deliver Applied Research for Product Teams
Plan and run usability testing, interviews, and opportunity studiesUse platforms such as UserTesting.com to deliver rapid evaluative research that supports delivery teamsDesign and administer surveys end-to-end, including SurveyMonkey (Admin-level familiarity)Partner with designers and PMs to shape learning goals earlyTurn findings into clear, actionable implications for product work
Own Research Foundations That Scale
Develop and own lightweight playbooks and templates for BAU testingCreate shared standards for quality, ethics, and consistency and coach teams on how to utilise themDrive adoption of consistent research practices to reduce dependency on a central support
Build knowledge systems and insight repositories
Maintain accessible and effective knowledge workflows using your familiarity with tools such as Notion or NotebookLLM Create practical ways to capture and reuse insight across teams
Enable Teams Over Time
Support teams in adopting safe, lightweight, customer testing practicesReduce bottlenecks by helping others do the basics wellSynthesise so that insights compound rather than fragmentCollaborate with Product Design by advising on prototype fidelity and testing readiness, ideally with working knowledge of Figma
Growth Over Time
As foundations mature, this role will have the scope to contribute to broader strategic questions by connecting customer behaviour to longer-term product opportunities.
Progression will be earned through strong execution, trusted partnership, and building systems that scale. We will create a supportive environment that values visibility and collaboration to help you succeed.
How We Work
User Research is a central capability that collaborates closely with embedded product teams. Some work happens in deep partnership with squads with particular connection through product design. Other needs that affect cross-organisational initiatives may require planned allocation. Regardless of the collaboration model, the focus is on clarity, impact, and sustainable ways of working.
What Success Looks Like
In your first year:
Teams have reliable access to usability and opportunity researchResearch outputs influence decisions, not just documentationFoundational templates and practices are in active useCustomer insight becomes systematic and reusable
Over time:
Teams rely less on central research for basic testingResearch contributes increasingly to cross-organisational themes and opportunity framingThe function matures from delivery support toward enablement and strategic insight Requirements
What We’re Looking For:
Strong applied research craft and experience running studies end-to-endAbility to translate findings into clear product implicationsA practical, outcomes-focused mindsetComfortable partnering closely with design and product stakeholdersMotivation to build repeatable practices, not just deliver individual studiesDemonstrated potential to grow from strong execution into broader synthesis over timeExperience in ecommerce or other consumer facing experiences.Proficiency running applied research using UserTesting.com, and experience managing survey programmes with SurveyMonkey (Admin)
Nice to Have:
Experience in fashion retail or marketplacesExperience maintaining insight repositories using Notion, NotebookLLM, or similar toolsExposure to both evaluative and generative research methodsFamiliarity with Figma prototyping workflows for usability testingBenefits
Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.Remote Working: Work from anywhere for up to 4 weeks per yearCompetitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.