About this role
Company Profile
Our client provides solutions to challenges of admin staff shortages for Australian General Practices. They lighten the load on General Practice owners and their teams by hiring, training, and managing professional offsite receptionists and administrators.
Our client understands the increasing difficulty in finding quality admin and reception staff due to the biggest skills shortage in living memory. They believe that there is a better way, and they provide that solution. Our client's team of medical professionals are trained on running efficient clinics and increasing the productivity of your practice.
Our client provides comprehensive administrative and receptionist support to general practices across Australia. Their VAs manage various tasks, including scheduling appointments, handling patient records, and facilitating smooth patient-provider communication. Consequently, clinics can focus on delivering quality healthcare, free from administrative burdens.
Duties and Responsibilities:
System Ownership
Own end-to-end delivery performance from hero onboarding to long-term client retentionEnsure cross-functional alignment between Operations, Training, HR, IT, and SalesAct as the final operational decision-maker within agreed guardrailsLeadership & Accountability
Lead and develop Team Leads and functional heads with clarity and firmnessSet clear expectations, priorities, and success measuresAddress performance issues directly and constructivelyNormalise accountability without fear, rescue, or avoidanceFinancial & Risk Stewardship
Own operational budget outcomes and cost disciplineProactively identify and mitigate financial riskEnsure people-related costs (including HMO) remain controlled and predictableCapability & Scale
Ensure Training is enabled to deliver hero capability at scaleReduce reliance on individuals through process excellence and systemisationBuild an organisation that can grow without increasing fragilityCore Accountabilities & KPAs
Talent Supply & Demand AlignmentObjective: Maintain an optimal balance between heroes available and heroes placed to meet sales demand while controlling cost risk.Success Indicators:
The business feels calmer, clearer, and more predictableProblems surface early and are resolved decisivelyLeaders below this role know exactly what success looks likeThe Integrator is no longer the default escalation pointRequirements
Must-have Skills / Qualification:
At least 5 years of combined experience in operations and people management relevant to the role.Experience working with organizations in Australia, the US, Canada, or the UK is highly preferred.Candidates must have a background in virtual staffing, recruitment, or offshoring industries.Applicants with healthcare or medical center management experience, particularly in operations and leadership roles, will also be considered.Must be amenable to work onsite in Dumaguete/Tanjay City. Additional Skills and Behavioural Competencies
High temporal awareness and forward planningComfort making decisions with incomplete dataCalm authority under pressureAbility to lead strong functional leaders without micromanagingDirect communication delivered with respect and careLived experience in Western working environments.
Job Type: Full-Time Permanent
Schedule: Monday to Friday, Flexible Working Schedule (AEDT Overlap)
Location: Full-Onsite, Dumaguete City, Philippines
Industry: Staffing / OffShoring