About this role
Job Title: Production Associate, Retention (Email/SMS)
Employment Type: Full-time; Remote
Schedule: US Time zone
Industry: Fashion/Apparel
About This Role:
The Production Associate of Retention ensures flawless campaign execution with a primary focus on
accuracy, timeliness, and QA. This is a production-heavy role where attention to detail is paramount.
Working closely with the retention team, this role executes builds, QA checks, and recurring program
tasks that form the backbone of our retention marketing.
Key Responsibilities:
Campaign & Flow Builds
Build and QA email/SMS campaigns in Klaviyo’s editor, with light HTML editing when needed. Set up lifecycle flows (e.g., welcome, post-purchase, winback) based on pre-defined briefs & completed creative. Execute recurring program builds (Aftersell, transactional campaigns, direct mail, etc.).
QA & Accuracy
Conduct meticulous QA on all campaigns, ensuring flawless rendering, links, segmentation and scheduling accuracy. Perform routine audits of active flows/programs to identify, flag, and escalate errors from site/platform changes to ensure a timely resolution.
Testing Support
Implement A/B test setups (subject lines, content variants, etc.) as directed by Sr. Associate and Manager team members. QA test builds and assist with reporting pulls.
Reporting & Maintenance
Pull performance reports and maintain campaign performance trackers. Flag anomalies or discrepancies for leadership review.
Collaboration & Communication
Work with Sr. Associate and Manager to ensure campaigns are executed correctly and on time. Proactively communicate issues, blockers, or QA findings.
Requirements
Qualifications:
1–2 years of experience in email/SMS campaign production Exceptional QA skills and attention to detail Basic HTML/CSS knowledge preferred Proven hands-on experience in Klaviyo building campaigns, segments, and flows is required Experience with Asana or other project management tools is desired Experience with Postscript and Figma is a plus Reliable project management and adherence to deadlines
KPIs:
Campaign deployment accuracy On-time delivery rate Minimize campaign/flow errors through rigorous QA