About this role
Partner Operations Manager (Milan)Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Italy Operations department sits at the heart of Deliveroo’s efficiency—shaping the delivery experience for our largest, highest-volume partners. If you are a strategic problem-solver who thrives on optimizing complex marketplaces and collaborating with global product teams, this is the role for you.
We’re looking for a Partner Operations Manager based in Milan. In this role, you will be the bridge between our top-tier restaurant and grocery partners and our internal technology, ensuring that every high-volume site operates at peak performance.
What You’ll Be DoingYou will take full ownership of the operational health of our most significant partnerships, balancing data-led diagnostics with high-level stakeholder management.
Operational Optimization: Proactively diagnose and resolve friction points in delivery operations for high-volume partners. You will test local solutions and determine how to scale them across the Italian market.
Product Advocacy: Act as the "voice of the partner" for our global Product teams. You will influence the development of new features and lead their physical rollout and implementation with both internal teams and external merchants.
Strategic Expansion: Play a pivotal role in the launch of new partner sites, ensuring they hit high operational standards from day one through rigorous planning and effective negotiation.
Business Partnering: Equipping the commercial team with operational toolsets to improve site-level performance and attending MBRs/QBRs to align operational KPIs with commercial goals.
Data-Driven Project Management: Manage high-impact, cross-functional projects, using data to build compelling business cases that "move the needle" on performance.
What You’ll Need to ThriveOur ideal candidate is a rigorous analyst and an influential communicator:
Experience: At least 5 years in strategy, management consulting, investment banking, operations management, or growth.
Data Fluency: Expert at manipulating large datasets using Excel/Google Sheets and SQL. You can translate complex analysis into clear insights using BI tools like Looker or Tableau.
Stakeholder Management: A proven ability to rally internal and external stakeholders behind your ideas and attain buy-in for operational changes.
Project Management: Experience managing multiple complex workstreams in a structured, logical way to ensure high-quality delivery.
Innovation Mindset: You don't just follow processes; you seek out ways to improve them and execute solutions with a clear communication plan.
Why Join Us?At Deliveroo, you’ll solve complex real-time challenges in an industry that is redefining convenience. Working here you can expect:
🚀 High-Impact Ownership: Your work directly influences the success of Italy's most premium and high-volume brands.
🌱 Entrepreneurial Pace: Work with a high degree of autonomy in a fast-moving, technology-driven company.
🧠 Global Collaboration: Partner with international product and strategy teams to shape the future of food delivery.
Diversity, Equity and InclusionAt Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve.
Our latest 2024 UK & Global workforce data provides concrete transparency on our commitment to representation:
Ethnic Diversity: 38.2% of our corporate employees identify as being from ethnic minority backgrounds. This is comprised of:
19.4% Asian / Asian British
7.1% Black / African / Caribbean / Black British
5.8% Mixed / Multiple ethnic groups
5.9% Other ethnic groups
Gender Representation: 44.1% of our global corporate workforce identifies as women.
Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles.
We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at [email protected].