About this role
<p><img style="border:0.0px currentcolor;width:900.0px;height:293.0px" src="https://performancemanager5.successfactors.eu/doc/custom/SICPA/new.jpg"></p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p>Within the Global IS department, we are looking for a ServiceNow Business Analyst & Platform Lead to take ownership of the ServiceNow platform from both a business and technical perspective. This role combines hands-on platform administration with business analysis, governance, and stakeholder management at a global level.</p> <p style="text-align:left"><br><strong><span style="font-size:14.0pt">ROLE</span></strong></p> <p style="text-align:left"><br>You will act as the key reference for ServiceNow, ensuring the platform delivers value, remains aligned with business needs, and evolves in line with best practices and the ServiceNow roadmap.</p> <p style="text-align:left"> </p> <ul> <li>Administer, configure, and maintain the ServiceNow platform, including small developments and POCs.</li> <li>Gather, analyze, and prioritize business requirements; write user stories and functional/technical specifications.</li> <li>Support and coordinate User Acceptance Testing (UAT).</li> <li>Define and enforce governance, standards, and best practices across ServiceNow.</li> <li>Act as the main point of contact and escalation for internal stakeholders and managers.</li> <li>Manage the relationship with the external ServiceNow provider (contracts, SLAs, KPIs, performance).</li> <li>Own the change and backlog management process, ensuring timely and high-quality delivery.</li> <li>Drive continuous improvement by proactively leveraging new ServiceNow features and capabilities.</li> <li>Contribute to strategic discussions with business stakeholders and translate them into a clear platform roadmap.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-size:14.0pt">PROFILE</span></strong></p> <p> </p> <ul> <li>Bachelor’s degree in IT or equivalent experience.</li> <li>Strong experience with ServiceNow administration and configuration.</li> <li>Solid understanding of ITSM processes and related frameworks (ITIL).</li> <li>Proven experience in business analysis (requirements, user stories, UAT).</li> <li>Experience managing external vendors and SLAs.</li> <li>Excellent communication and stakeholder management skills.</li> <li>Ability to work autonomously in a global, collaborative environment.</li> <li>Fluent in English; French is a plus.</li> </ul> <p> </p> <p>Nice to have:</p> <p> </p> <ul> <li>ServiceNow and/or ITIL certifications.</li> <li>Experience with ServiceNow development (even small enhancements or POCs).</li> <li>Strong analytical and problem-solving mindset</li> </ul> <p> </p> <p><strong><span style="font-size:14.0pt">JOIN US !</span></strong></p> <p> </p> <ul> <li>Join a global leader in trust technologies with a mission that matters.</li> <li>Be at the strategic heart of a financially sound and innovation-driven company.</li> <li>Collaborate with high-level experts and work on impactful international projects.</li> <li>Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.</li> </ul></div></div></div>