<h1 style="text-align:center;margin:0.0in 0.0in 30.0pt;font-size:18.0pt;font-family:'SKF Sans Office Medium';font-weight:normal" align="center">Director Service and Solution Factory Operations NAM</h1> Location: US Remote Salary Range: $ 167,000.00 to $ 188,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at <a href="http://www.skf.com">www.skf.com</a>. <h2 style="margin:24.0pt 0.0in 3.0pt;font-size:14.0pt;font-family:'SKF Sans Office Medium';font-weight:normal">Position Summary</h2> The Director Service and Solution Factory Operations NAM provides strategic and operational leadership for Service Delivery and Solution Factory’s across the organization. This role is accountable for driving operational excellence, customer satisfaction, profitability, and scalable growth across service operations. The position leads multi-site and/or regional service teams and partners closely with Sales, Engineering, Supply Chain, Finance, and HR. <h2 style="margin:24.0pt 0.0in 3.0pt;font-size:14.0pt;font-family:'SKF Sans Office Medium';font-weight:normal">Key Responsibilities</h2> Strategic Leadership <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Define and execute the long-term service operations strategy aligned with company growth and customer value objectives.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Translate business strategy into operational plans, KPIs, and execution roadmaps.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Lead organizational transformation initiatives focused on efficiency, digital enablement, and continuous improvement.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Developing and executing sales strategies to achieve revenue targets and expand market share. This role involves leading a team of sales professionals, building and maintaining key client relationships.</li> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Lead, mentor, and manage a team of sales professionals to ensure high performance and achievement of sales goals.</li> </ul> Operational Excellence <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Oversee end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Ensure consistent service delivery standards, safety compliance, and quality performance across all locations.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Drive Lean, Six Sigma, or continuous improvement initiatives to improve productivity, cost, and cycle time.</li> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Collaborate with the marketing and product teams to develop effective sales strategies and campaigns.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Prepare and deliver sales reports, forecasts, and presentations to senior management.</li> </ul> Financial & Business Performance <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Own service P&L performance, including revenue growth, gross margin, cost control, and working capital.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Develop and manage annual budgets, forecasts, and long-range operating plans.</li> </ul> Customer Experience <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Champion customer-centric service models that improve uptime, reliability, and customer satisfaction.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Partner with Sales and Key Account teams to support strategic customers and service-based growth initiatives.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Address escalations and ensure resolution of critical service issues.</li> </ul> People & Organization <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Build, lead, and develop high-performing operations leadership teams.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Drive talent development, succession planning, and engagement across service organizations.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Promote a culture of safety, accountability, and continuous learning.</li> </ul> Cross-Functional Collaboration <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Partner with Engineering on serviceability, reliability, and lifecycle improvements.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Collaborate with Supply Chain to optimize parts availability and service logistics.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools.</li> </ul> <h2 style="margin:24.0pt 0.0in 3.0pt;font-size:14.0pt;font-family:'SKF Sans Office Medium';font-weight:normal">Job Requirements and Experience </h2> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Bachelor’s degree in Engineering, Operations, Business, or related field (MBA or advanced degree preferred).</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">12–15+ years of progressive leadership experience in service operations, manufacturing operations, or industrial services.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Proven experience leading multi-site, regional, or global operations.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Strong P&L ownership and operational financial acumen.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Demonstrated success driving operational excellence and change management initiatives.</li> </ul> Preferred Skills & Competencies <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Strong strategic thinking with hands-on operational execution.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Excellent leadership, communication, and stakeholder management skills.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Deep understanding of industrial, manufacturing, or engineered products environments.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Experience with Lean, Six Sigma, or similar operational excellence frameworks.</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Data-driven decision-making and comfort with KPIs, dashboards, and analytics.</li> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Excellent leadership, communication, negotiation, and presentation skills.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Ability to build and maintain strong client relationships.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;line-height:normal;vertical-align:middle;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Strategic thinker with the ability to develop and execute effective sales strategies.</li> </ul> Leadership Attributes <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Customer-focused and commercially minded</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Decisive and results-oriented</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Collaborative and inclusive leader</li> <li style="color:black;margin-bottom:10.0pt;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:10.5pt;font-family:'SKF Sans Office'">Comfortable operating in complex, matrixed organizations</li> </ul> <h2 style="margin:24.0pt 0.0in 3.0pt;font-size:14.0pt;font-family:'SKF Sans Office Medium';font-weight:normal">Travel Requirements</h2> <ul style="margin-bottom:10.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:10.5pt;font-family:'SKF Sans Office'">50% plus.</li> </ul> What You’ll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Director Service and Solution Factory Operations NAM (Blue Bell, PA, US) @ AB SKF

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