About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong>Department :</strong> Sales | <strong>Location :</strong> Esch-sur-Alzette | <strong>Contract :</strong> 12-month fixed-term | <strong>Job Requisition N°</strong>19866</p> <p> </p> <p> </p> <p><br><strong>Your tasks </strong><br> </p> <p><br>• You provide support to CSC agents on quality issues and complex customer requests<br>• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics<br>• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations<br>• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually<br>• You detect and assist in the correction of erroneous data<br>• You propose process improvements based on your analysis<br>• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)<br>• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)<br>• You meet service level targets to improve and harmonize the level of service provided to our customers<br>• You ensure compliance to communication procedures, guidelines, and policies<br>• You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues</p> <p> </p> <p> </p> <p><br><strong>Your profile</strong></p> <p> </p> <p> </p> <p>• You hold a general secondary school-leaving diploma or significant experience<br>• You ideally have a previous working experience in customer service <br>• You have an analytical mindset, are detail-orientated and result-driven<br>• You have excellent verbal and written communication skills in Luxembourgish, French, German and English</p> <p> </p> <p> </p> <p><br><strong>What we offer</strong></p> <p> </p> <p> </p> <p>“Together we build the future of Luxembourg’s energy transition”</p> <p> </p> <p> </p> <p>• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region<br>• A multicultural and international working environment that encourages diversity and inclusion <br>• A competitive salary with additional benefits (e.g.meal vouchers, private parking, company restaurant, etc.)<br>• A significant stability of employment and the possibility to evolve within the Group<br>• Continuous learning and development career path adapted to the needs of each employee <br>• Hybrid working mode with the possibility to work from home</p> <p> </p> <p> </p> <p><br>For external applications, a recent copy of the police record will be requested if you are invited for an interview.</p></div></div></div>