About this role
<style type="text/css">.left { max-width: 481px; float: left; width: 49%; } .right { max-width: 481px; float: right; width: 49%; } .group { max-width: 970px; } .group:after { content:""; display: table; clear: both; } .pText { text-align: justify; margin: 10px; text-justify: inter-word; } img { max-width: 100%; height: auto; class: center; } @media screen and (max-width: 480px) { .left, .right { float: none; width: auto; } } </style> <div class="container=0"><img style="width:970.0px;height:200.0px" src="https://rmkcdn.successfactors.com/891ed70f/8800d5bd-63a4-4f8e-b607-0.jpg"></div> <div class="group"> <div class="left"> <p class="pText"> </p> <p class="pText"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Since <span style="line-height:115%">the early 1990's, SP3 pioneered the development of CVD diamond technologies. SP3 coats for its customers: cutting tools, silicon wafers, electrodes, CMP pad conditioners, consumables used in semiconductor etching equipment, as well as many other products.</span></span></p> </div> <div class="right"> <p class="pText"> </p> <p class="pText"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Based <span style="line-height:115%">in Silicon Valley, this American company has been fortunate to be able to build its team from some of the best and brightest in fields that matter to not only CVD diamond deposition, but to its practical application, in a way that enables our customers to have the best products for their needs. SP3 is part of the MAPAL Group since 2019. The MAPAL Group is an international supplier of precision tools for the machining of almost all materials. The family business has 5,000 employees worldwide and sees itself as a technology partner to its customers. </span></span></p> </div> </div> <p> </p><p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">YOUR TASKS:</span></p> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Customer Service & Order Management</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Serve as the primary point of contact for customer inquiries, including order status, complaints, and follow-ups</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Process customer orders accurately and in a timely manner</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Maintain strong customer relationships through clear and professional communication</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Track and manage inventory levels to ensure product availability</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">ERP System (M1) Key User</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Perform general system maintenance and daily transactions within the M1 ERP system</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Create and maintain customer and vendor accounts</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Process shipment postings, accounts payable (AP), and order entries</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Enter and manage tooling and reactor orders on a daily basis</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Quoting, Pricing & Cost Management</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Prepare and issue quotes for tooling, inserts, and reactor products</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Maintain and update insert pricing within the system</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Monitor pricing accuracy and coordinate updates to ensure alignment with cost and margin requirements</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Collaborate with internal teams to confirm accurate pricing and lead times</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Purchasing & Vendor Coordination</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Manage purchasing activities for facility supplies, laboratory needs, inserts, and logistics services</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Coordinate with vendors to ensure timely delivery and cost efficiency</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Logistics & Shipping Support</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Organize and coordinate large international shipments</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Provide backup support for the shipping department as needed</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Receive and process incoming goods into inventory within the M1 system</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Invoicing & Financial Coordination</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Generate and send daily invoices to customers</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Post completed shipments and ensure accurate billing records</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Collaborate with accounting (AP/AR) to resolve discrepancies and answer inquiries</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Production Support</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Create and manage insert blanket orders to support production planning</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Print and distribute production orders to the shop floor</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Act as a liaison between operations and production to ensure materials and documentation are available as needed</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Office Administration</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Manage office and packaging supply inventory (including insert boxes)</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Handle incoming calls and maintain the main phone line</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Process and distribute daily mail, including coordinating weekly check submissions</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Support internal office operations and organization</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Event Coordination</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Assist in planning and organizing company events, including the annual Christmas party</span></li> </ul> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt"><strong><span style="line-height:107%;font-family:Arial, sans-serif">Projects & Continuous Improvement</span></strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Support and contribute to the implementation of the Drawback Program (in progress)</span></li> <li style="margin-bottom:0.0in;line-height:115%;margin-top:0.0in;margin-right:0.0in;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:115%;font-family:Arial, sans-serif">Assist in obtaining and maintaining compliance documentation (e.g., ACE/US Customs account information)</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">YOUR PROFILE:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">High school diploma or GED</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Curiosity and a willingness to learn</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Attention to detail, mechanical aptitude and basic problem-solving techniques</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">Positive, “can do” approach and attitude</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Strong organizational and multitasking abilities</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Excellent communication and customer service skills</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Experience with ERP systems (M1 preferred)</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Knowledge of inventory control, pricing management, logistics, and order processing</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Ability to work cross-functionally in a fast-pace environment</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Proficiency in Microsoft Office (Excel, Outlook, Word) </span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">WE OFFER:</span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Market competitive salary</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Opportunities for career development. Training here and abroad; Tuition reimbursement</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:14.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;line-height:107%;font-family:Arial, sans-serif">Wellness programs </span></li> </ul><style type="text/css">.leftFooter { max-width: 750px; float: left; } .leftMobileFooter { visibility: hidden; display:none; } .rightFooter { max-width: 220px; float: right; text-align: right; } .groupFooter { max-width: 970px; font-family: Arial, Verdana, sans-serif !important; font-size: 14px !important; } .groupFooter:after { content:""; display: table; clear: both; } @media screen and (max-width: 768px) { .leftFooter { float: none; width: 100%; visibility: hidden; display:none; } .rightFooter { float: none; width: 100%; text-align: left; } .leftMobileFooter { visibility: visible; display: inline; } } </style> <p> </p> <div class="groupFooter"> <div class="leftFooter"> <p><span style="font-size:14.0pt">We look forward to receiving your online application in our <a href="https://jobs.mapal.com" target="_blank" rel="noopener">Career Portal</a>.</span><br><span style="font-size:14.0pt">Telephone: <span class="baec5a81-e4d6-4674-97f3-e9220f0136c1" style="white-space:nowrap">(810) 364-8020 </span>| E-Mail:[email protected]</span><br><span style="font-size:14.0pt"><a href="http://www.mapal.com/us" target="_blank" rel="noopener">www.mapal.com/us</a> MAPAL Inc. | Port Huron, MI</span></p> <p> </p> </div> <div class="leftMobileFooter">Apply in our <a href="https://jobs.mapal.com" target="_blank" rel="noopener">Career Portal</a>.<br><a href="http://www.mapal.com" target="_blank" rel="noopener">www.mapal.com</a><br>MAPAL Dr. Kress KG<br> </div> <div class="rightFooter"><img class="rechtsFooter" src="https://rmkcdn.successfactors.com/891ed70f/4e18dee9-67f8-44d6-bf23-5.png"></div> </div> <p> </p>