Job Title: Senior CASS Oversight and Proposition Manager Contract Type: 18-month fixed term contract Location: London/ Alderley Park/ Edinburgh Working style: Hybrid 50% home/office based Closing date: 01/07/2026 Are you passionate about delivering great customer outcomes? Do you have experience in propositions, change delivery, or product analysis? Join our Long Standing Customer (LSC) team and help shape the future of our closed-book products, ensuring we continue to meet regulatory expectations and deliver fair outcomes for every customer. As a Senior Proposition Analyst, you will play a key part in ensuring our c.500 closed-book Life, Savings and Pensions products continue to deliver good outcomes. You’ll analyse customer issues, propose solutions, support change activity and work closely with internal teams and third-party partners to shape propositions that are compliant, clear, and customer centric. About the role <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure LSC propositions and experiences deliver good customer outcomes in line with Consumer Duty.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Certified function holder with CASS responsibilities for RL Savings, accountable for providing assurance to the SMF and Royal London Savings Board</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure compliance with FCA regulation, especially CASS & COBS, through BAU process, oversight and monitoring, throughout LSC and its outsourced providers.</li> </ul> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Regular Board reporting on CASS compliance and Customer Outcomes. </li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Manage and review of the monthly CMAR regulatory filing, obtaining SMF PRZ sign off.</li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Manage oversight activities including the daily oversight of internal and external client money reconciliation.</li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Document the firm’s regulatory footprint, through policy / procedure and risk control framework.</li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Root cause analysis associated with potential and actual incidents to drive change.</li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Lead and manage audit deliverables within agreed timescales.</li> <li style="margin:0.0cm 0.0cm 0.0cm 24.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Lead the CASS training programme for LSC and other associated areas.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Understands the key responsibilities of key LSC 3rd parties and interdependencies with Royal London </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Contributing subject-matter expertise to support the delivery of LSC local change, wider group projects, working groups and rectification activity.</li> </ul> About you <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Relevant experience in a CASS or equivalent role.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Strong customer focus and a passion for achieving good outcomes, working with stakeholders to agree priorities and align resources.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Good understanding of Life and Savings regulatory and legislative frameworks.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to influence within peer group and management levels.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to work effectively both as part of a team or individually without direct supervision</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent attention to detail.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Can inspire others to adapt to change demonstrating a positive attitude to change. </li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent internal and external network and experience of working with third parties.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Drive, motivation, determination to succeed.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Proven problem-solving skills.</li> </ul> About Royal London We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our <a href="https://jobs.royallondon.com/content/Our-people-promise/?locale=en_GB%22%20\t%20%22_blank">People Promise</a> to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - <a href="https://jobs.royallondon.com/content/Our-Benefits/?locale=en_GB">Our Benefits</a> Inclusion, diversity and belonging We’re an <a href="https://jobs.royallondon.com/content/Inclusion-and-Diversity/?locale=en_GB">Inclusive</a> employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Senior CASS Oversight and Proposition Manager (Long Standing Customer) (Alderley Edge, GB) @ Royal London Careers

About this role

Ready to apply?