About this role
<p><strong>Contract type: 12 month fixed term contract</strong><br><strong>Location: Edinburgh</strong><br><strong>Working style: Hybrid 50% home/office based</strong><br><strong>Closing date: 3rd July 2026</strong></p> <p><strong> </strong></p> <p>We are currently recruiting for Senior Relationship Support Assistant to join our team as a 12 month fixed term contract. You will protect and develop Royal London’s mutually valued relationships in the UK financial advice market. Delivering sustainable growth through the distribution of our worksplace propositions.</p> <p><br>With a strong customer focus, we will extend our reach into all channels and platforms through which consumers access long term savings and protection products contributing to Distribution team targets.</p> <p>A brilliant development opportunity for colleagues who want to broaden their expertise, learn from a high‑performing team and grow through a secondment.</p> <p> </p> <p> </p> <h3>About the role</h3> <p> </p> <ul type="disc"> <li>Competently deal with adviser system technical queries</li> <li>Support salary exchange queries</li> <li>Triage adviser queries</li> <li>Completing Group Pension submissions</li> <li>Preparing demos</li> <li>Supporting sales campaigns</li> <li>Training for self-serve advisers in producing illustrations and locating information on our Online Service platform</li> <li>Take ownership of complaints</li> <li>Maximise CRM functionality by being the SME for the sales team you support</li> </ul> <p> </p> <p> </p> <h3>About you</h3> <p> </p> <ul type="disc"> <li>Understanding of the competitive landscape in which Royal London operates</li> <li>Experience within a Sales Support/ Relationship Consultant role with a demonstratable and successful track record in Financial Services.</li> <li>Exceptional customer service skills</li> <li>Ability to translate Sales MI into meaningful data for the adviser</li> <li>Ability to spot sales opportunities</li> <li>Strong written and verbal communication skills to effectively interact with customers and stakeholders through different channels</li> <li>Strong time management and organisational abilities, with the capacity to prioritise and multitask effectively</li> </ul> <p> </p> <p> </p> <h3>About Royal London</h3> <p> </p> <p>We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. </p> <p> </p> <p>Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. </p> <p> </p> <p>We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.</p> <p> </p> <p> </p> <h3>Inclusion, diversity and belonging</h3> <p> </p> <p>We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.</p> <p>Zoe Tilford</p>