About this role
<p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><strong><span style="line-height:150%">Contract type: Permanent</span></strong><span style="line-height:150%"><br><strong>Location: Alderley Park</strong><br><strong>Working style: Hybrid 50% home/office based</strong><br><strong>Closing date: 3rd July 2026</strong></span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><strong><span style="line-height:150%"> </span></strong></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Our Chief Operating Office (COO) business works across Royal London to help deliver the Group’s strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions of customers to deliver great outcomes for customers. </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">We have an exciting opportunity for an individual with deep technical and agile expertise to join our team of Business Analysts, supporting the delivery of a key strategic programme. </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">This role is focussed on our exciting new Pensions platform and contributes to our purpose of strengthening the mutual choice for our customers, by providing the best technology solutions to our customers. </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">This is a fantastic opportunity for someone passionate about business analysis in the Workplace Pensions domain and who is looking to make a significant impact on the organisation's success.</span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <h3 style="margin:0.0cm;font-size:16.0pt;font-family:'Arial Black', sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">About the role</span></h3> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Proficient in agile ways of working and squad based delivery.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Experience in workshop facilitation enabling requirements to be elicited from stakeholders in a timely manner.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Proficient in documenting user stories and acceptance criteria using BDD.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Lead analysis on large and/or complex change initiatives.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Support analysts you are working with, providing direction and guidance on analysis approach and outputs.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Proficient in planning analysis, tracking this and re-planning when needed.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Excellent stakeholder management and communication skills.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Ability to work across multiple pieces of work at any given time.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Collaborate with cross-functional teams to develop and implement appropriate and effective solutions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Create detailed documentation across all analysis outputs including scope, business requirements, process maps, options papers etc to a high standard.</span></li> </ul> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <h3 style="margin:0.0cm;font-size:16.0pt;font-family:'Arial Black', sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">About you</span></h3> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Experience in analysis in workplace pensions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Advanced in analytical and problem solving skills.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Experience using a variety of business analysis techniques, tools and standards.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Proficient understanding of business structure and key business principles.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Proficient interpersonal skills to establish and maintain relationships.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Strong ability to manage own workload and support colleagues.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">In depth knowledge and understanding of your specialism (where appropriate).</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">A self-starter with a strong delivery focus, comfortable working in fast paced environments.</span></li> </ul> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <h3 style="margin:0.0cm;font-size:16.0pt;font-family:'Arial Black', sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">About Royal London</span></h3> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%"> </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%"> </span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.</span></p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <h3 style="margin:0.0cm;font-size:16.0pt;font-family:'Arial Black', sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Inclusion, diversity and belonging</span></h3> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;line-height:150%;font-size:12.0pt;font-family:Arial, sans-serif"><span style="line-height:150%">We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. </span></p>