<a><img style="width:100%;height:100%" src="https://performancemanager.successfactors.eu/doc/custom/carlsbergg/C23527_Britvic_Header-3.jpg" alt="Career Portal Photo"></a>Job Title: Digital Customer Experience Executive Location: Hybrid - Wolverhampton Job Length: 12 Month FTC – Full Time Competitive Salary with extensive benefits: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Monthly product allowance – alcoholic & non-alcoholic options available </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Private Medical options</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Life Assurance </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Company bonus scheme</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Access to 24/7 GP services</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Enhanced pension contribution</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Generous holiday (inc bank holidays)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Access to a range of high street discounts</li> </ul> Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for a Digital Customer Experience Executive, reporting into the Digital Process Manager – this role will be responsible for: Role Responsibilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Increase digital engagement and adoption through targeted, insight-led strategies</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Build collaborative relationships with internal teams and customers to increase platform value</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Support sales growth by increasing digital usage, distribution and engagement</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Deliver a seamless end-to-end digital journey, identifying and improving key customer pain points</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Promote high customer satisfaction through responsive assistance, education, and continuous improvements in service quality</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Resolve platform issues using data, testing and cross-functional collaboration</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Manage cross-functional alignment (Credit Control, Logistics, Customer Care) to embed digital processes</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Monitor performance and use customer insights to optimise platforms, improve KPIs and maintain data quality</li> </ul> Experience and Key Attributes: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Experience working cross-functionally across Digital, Customer Services, Logistics, Sales and wider stakeholders</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Focused on results, with a history of delivering initiatives and producing measurable improvements</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Keen interest in digital innovation and continuous learning</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Highly self-motivated with solid organisational and time management skills</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Experience working with digital platforms, customer journeys and operational processes</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Solid analytical skills with experience using Excel and reporting tools</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Clear communication skills across digital, face-to-face and virtual environments</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Skilled at critical thinking and effective problem-solving</li> </ul> Our commitment to diversity equity & inclusion We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Digital Customer Experience Executive( MAT Secondment) (Field Based, GB) @ Carlsberg Global Business Services A/S

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