About this role
<p>As a Sales / Customer Service Clerk, you are primarily responsible for ensuring that our customers can rely on us.With your structured and service-oriented approach, you ensure that inquiries, quotes, and orders are processed smoothly and professionally – creating a positive customer experience.</p> <p> </p> <p><strong>What you can expect:</strong></p> <ul> <li>Providing expert customer support in writing and verbally during the inquiry, quotation, and order stages</li> <li>Preparing customer quotations, including sales price calculations, taking the competitive landscape into account</li> <li>Technical and commercial processing of customer orders</li> <li>Communicating regarding scheduling optimizations and delays</li> <li>After-sales services – communicating and managing complaints/returns</li> <li>Building and maintaining strong customer relationships</li> <li>Creating a positive customer experience through our services</li> </ul> <p> </p> <p><strong>What you bring to the table:</strong></p> <ul> <li>Completed commercial training</li> <li>Experience in customer service or sales</li> <li>Fluent German and English (spoken and written), Arabic language skills are a plus, but not required</li> <li>Strong customer focus</li> <li>Intercultural competence and teamwork skills</li> <li>Excellent time management skills and strong communication and coordination abilities</li> </ul> <p> </p> <p><strong>What you can look forward to:</strong></p> <ul> <li>Varied tasks in an international environment</li> <li>Flexible working hours and the opportunity to work remotely</li> <li>Attractive compensation with vacation and Christmas bonuses</li> <li>Participation in the Hansefit sports program</li> <li>Bicycle and equipment leasing and our Corporate Benefits Portal</li> <li>Company pension plan</li> <li>Support for public transport</li> <li>Permanent employment contract</li> <li>Internal coaching and employee development</li> <li>Flat hierarchy and open corporate culture</li> </ul>