About this role
<p>You will support our team responsible for our customer base, coordinating customer and supplier concerns.</p> <p><br><strong>Job objectives:</strong></p> <ul> <li>Maintain relationships with our customers, suppliers and international locations through written and verbal exchanges</li> <li>Grow and maintain the customer base by securing orders by providing excellent customer service</li> <li>Build and develop customer relationships at different levels</li> <li>You work closely together across interfaces in a respectful manner</li> <li>You respond to all customer concerns in a timely manner</li> <li>Your confident appearance and decision-making skills make you a competent and skilled negotiator at all levels</li> <li>You ensure that the daily business runs smoothly</li> <li>You actively work towards reaching company goals</li> <li>Achieve and maintain a high level of customer satisfaction</li> <li>Know the customer KPI’s and guarantee its achievement</li> <li>Resolve issues in a timely manner</li> </ul> <p><br><strong>What you can expect:</strong></p> <ul> <li>Process international customer inquiries</li> <li>Deadline tracking of supplier offers</li> <li>Technical and commercial review of supplier offers</li> <li>Prepare price quotations to customers within given deadlines</li> <li>Timely clarification of customer and supplier queries</li> <li>Follow-up of customer offers</li> <li>Prompt review and processing of customer orders</li> <li>Negotiate supplier quotations and orders within your value limits</li> <li>Timely placement of supplier orders</li> </ul> <p> </p> <p><strong>What you bring to the table:</strong></p> <p> </p> <p>Hard-Skills</p> <ul> <li>Some experience in a similar position (purchasing)</li> <li>Proficient in standard usage of Outlook / Excel / Word</li> <li>Experience in SAP is a plus, but not necessarily required</li> <li>Excellent communication skills – both written and verbal</li> <li>Speed and accuracy of data is essential</li> </ul> <p><br>Soft-Skills</p> <ul> <li>Excellent administrative and organizational skills</li> <li>Entrepreneurial thinking</li> <li>Attention to detail and due diligence</li> <li>Negotiation skills</li> <li>Reliability</li> </ul> <p><br><strong>What you can look forward to:</strong></p> <ul> <li>Hybrid Office</li> <li>Flexible working hours</li> <li>Coffee at work</li> <li>Medical & Dental Insurance</li> <li>401k</li> <li>Vacation/Holidays</li> <li>Sick Days</li> </ul> <p><br>Interested and qualified candidates may submit their complete resume (covering entire period since high school graduation) online, please do not inquire about this position by phone.<br>V-LINE USA is an equal opportunity employer.<br> </p>